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News : Bancroft Delivers A Better Experience for Those Living with Autism and Other Neurological Disabilities

#contactcenterworld, @ringcentral

Belmont, CA, USA, Aug, 2022 -- Bancroft, a non-profit organization, announced it has selected RingCentral, Inc. (NYSE: RNG), a provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, to improve operations, reduce costs, and deliver better care for children and adults with autism, brain injuries, and other neurological disabilities.

Bancroft restructured its technology approach to improve patient care, employee recruitment, and retention. Working with Helm Partners, Bancroft conducted a thorough review of their previous cloud-based phone system, which was limiting their capabilities. Upon performing a thorough marketplace analysis, Bancroft selected RingCentral’s cloud communications platform because it allowed access to unlimited call capacity and a fully scalable system that can adapt to their needs in periods of growth.

"RingCentral hit all the requirements on our list: ease of use and administration, great reporting and analytics, and a unified platform for phone, messaging, and video conferencing," said Fina Nash, Senior Vice President of Business Operations and Innovation at Bancroft. "Also—and this one was big for us—RingCentral offered easy integration with many applications central to our key workflows. Our admissions department, marketing department, and IT team now use RingCentral Contact Center™ to help deliver a better experience to our staff, partners, and patients."

"RingCentral was the best fit for Bancroft – a unified communications and contact center solution that is always up, simple to manage, and easily adaptive to their very specific requirements," said Paul Weiss, Chief Executive - Strategy and Consulting at Helm Partners. "We are always happy when our clients achieve the successful outcomes they intend to, and RingCentral’s industry-leading communications solutions have proven to deliver that to our valued customers."

Bancroft employees are also streamlining and improving their workflows with the built-in RingCentral Video(R). "Before COVID, we didn't do virtual meetings. With RingCentral Video, employees now can easily have those meetings by video conference, which means less time traveling, more productivity, and ultimately more time helping children and adults with autism and other disabilities," added Nash.

"Increasingly, we are seeing customers realize the value of having a complete unified communications and contact center solution. The ability to enable a best-in-class employee experience and service our customers with greater ease and efficiency, all in one solution, sets RingCentral apart from other vendors," said Carson Hostetter, chief revenue officer of RingCentral. "We’re proud to work with an organization like Bancroft that profoundly impacts children and adults living with disabilities and empowers them to unlock their potential."

#contactcenterworld, @ringcentral

Posted by Veronica Silva Cusi, news correspondent

About RingCentral, Inc.:
Company LogoRingCentral is a publicly traded provider of cloud-based phone systems for businesses. It is headquartered in Belmont, California and has offices in Denver, Colorado; Manila, Philippines; Xiamen, China; St. Petersburg, Russia and Odessa Ukraine.
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Today's Tip of the Day - Adherence

Read today's tip or listen to it on podcast.

Published: Friday, August 5, 2022

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2024 Buyers Guide Recruitment Products/Services


HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.


VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

TactiCall Recruitment Services

TactiCall Recruitment Services
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