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News : Banglalink Fined for Helpline Cheating

#contactcenterworld, @banglalinkmela

Dhaka, Bangladesh, March 23, 2017 -- The Directorate of National Consumer Rights Protection (DNCRP) has fined mobile operator Banglalink Tk 25,000 for cheating a customer through its helpline call centre.

After hearing on Sunday at DNCRP office, its deputy director Md Abdul Jabbar in a verdict fined Banglalink following a complaint of Ahammad Ali Moon from Chapainawabganj district.

On February 20, Moon filed his complaint where he said he called Banglalink’s helpline around 8:00m on January 27 and none attended his call though it rang for 1 hour 29 minutes and 58 seconds.

But the operator charged him Tk 54.79 for the call, the complainant said.

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In his petition, Moon said he and other customers are paying money for the service but the operators charged them without giving the service.

After hearing both sides, DNCRP Deputy Director Abdul Jabbar said he ordered Banglalink to pay the customer 25 percent of the fine as compensation.

Asif Ahmed, head of Banglalink corporate communications, said that they received the DNCRP order imposing a fine of Tk 25,000.

"Banglalink is always at the forefront in ensuring best customer experience…With due respect to DNCRP, we believe that Banglalink has maintained required level of customer service and did not violate any consumer right," he added.

Earlier in February, DNCRP also fined Grameenphone and Robi regarding its duping packages followed by customers’ complaint.

In those two cases about the semantics of the operator's internet package offer, the government agency fined Robi Tk 5,000 and Grameenphone Tk 2.50 lakh.

#contactcenterworld, @banglalinkmela

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.thedailystar.net


About Banglalink:
Company Logobanglalink digital communications limited is fully owned by telecom ventures ltd. (previously orascom telecom ventures limited) of malta, which is a fully owned subsidiary of global telecom holding s.a.e. (formerly known as orascom telecom holding s.a.e.). following business combination in april 2011 between vimpelcom ltd and wind telecom s.p.a, vimpelcom owns 51.92% shares of global telecom holding s.a.e. (formerly known as orascom telecom holding s.a.e.).
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