News : Bank Aljazira Scores Double Gold
Bank Aljazira has scored a major achievement following the announcement that Aljazira Phone has won the Gold Medal & 1st Rank during the regional finals of the Contact Center World Awards held in London-UK between June 8 - 11 in the following two categories:
- Best Contact Center in the Middle East, Europe & Africa 2015.
- Best Customer Service in the Middle East Europe & Africa 2015.
Top Ranking Performers in the Contact Center World – Best in World, met, shared ideas and the best were voted for by judges at this event hosted by ContactCenterWorld – The Global Association for Contact Center Best Practices & Networking. Contact Center World is a global organisation that recognises and rewards best practice in customer service throughout the world.
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Mr. Khaled Ramadan – Head of Alternative Delivery Channels at Bank Aljazira gave a presentation at the conference about Aljazira Phone explaining the Vision & Strategy of Aljazira Phone and the different elements that contribute to the success of Aljazira Phone to offer a "differentiated" customer experience.
As a result, Aljazira Phone has automatically qualified to the world finals which will be held in the United States in November 2015.
Interested in Industry Awards? Participate in prestigious awards from ContactCenterWorld:
- awards for contact centers and the people who work in them www.ContactCenterWorld.com/worldawards
- annual industry champions award https://www.contactcenterworld.com/worldawards/industry-champion.aspx
Today's Tip of the Day - Team Leaders
More Editorial From Bank Aljazira
About Khaled Ramadan:
Khaled carries over 20 years of Customer Care experience in general and over 10 years of Contact Center experience; in particular, he worked as a Contact Center Manager & Consultant for leading organizations including HSBC & Newtek Solutions, and he currently looks after the Alternate Delivery Channels at Arab National Bank-KSA. With a Call Center Management, P.CRM and PMP certifications, Khaled combines both theoretical and practical knowledge that helps him implement Contact Center Management best practices.
About Bank Aljazira:
Bank AlJazira (BAJ) is a Joint Stock Company incorporated in the Kingdom of Saudi Arabia. BAJ commenced its business on October 9, 1976. BAJ is recognized as one of the leading Shari'ah compliant fast growing financial institutions in Saudi Arabia, client-driven and service-oriented Saudi Financial Group which provides individuals, businesses and institutions with innovative Shari'ah compliant financial services through professional and dedicated staff. We will be talking about: - Differentiation - Vision & Strategy - Success Elements
ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 190,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link https://www.contactcenterworld.com/register.aspx and start networking and learning best practices. Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center & Customer Engagement Best Practices.
Published: Monday, June 22, 2015
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