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News : Bank AlJazira Wins Big at Contact Center Awards

#contactcenterworld, @bankaljazira

Jeddah, Saudi Arabia, May 29, 2018 -- Bank AlJazira has bagged three awards as part of a global competition for contact centers in the Middle East, Europe and Africa for 2018, organized by the Contact Center World, held recently in Berlin, Germany.

The awards were won in the following categories: Gold Medal for the Best Customer Service, Silver Medal for the Best Contact Center, and the Best Contact Center Manager was awarded to Turki Al-Muharib, Bank Aljazira’s head of phone banking services.

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"These awards confirm Bank AlJazira’s commitment to providing the highest standards and quality of service to its customers, and a continuation of success of its ‘Aljazira Phone’ during the past years, which in turn highlights the bank’s pioneering position in the field of customer service," the bank said in a statement.

Find out more about awards from ContactCenterWorld.com Awards at www.ContactCenterWorld.com/awards

Find out more about ContactCenterWorld.com events at www.ContactCenterWorld.com/conferences

#contactcenterworld, @bankaljazira

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.arabnews.com


About Bank Aljazira:
Company LogoBank AlJazira (BAJ) is a Joint Stock Company incorporated in the Kingdom of Saudi Arabia. BAJ commenced its business on October 9, 1976. BAJ is recognized as a Shari'ah compliant financial institutions in Saudi Arabia, client-driven and service-oriented Saudi Financial Group which provides individuals, businesses and institutions with innovative Shari'ah compliant financial services through professional and dedicated staff. We will be talking about: - Differentiation - Vision & Strategy - Success Elements
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About ContactCenterWorld:
Company LogoContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
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Today's Tip of the Day - A Nice Treat

Read today's tip or listen to it on podcast.

Published: Wednesday, May 30, 2018

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2020 Buyers Guide Computer Telephony Integration

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
ComSys S.A.

CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
PH: +302109241486

3.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.
PH: 888.638.6398

4.) 
Megacall

CRM integration
CRM
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.

This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.
PH: +34 952 667 511

5.) 
NovelVox

NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
PH: (+1) 301 202 3672
 
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