Jeddah, Saudi Arabia, May 29, 2018 -- Bank AlJazira has bagged three awards as part of a global competition for contact centers in the Middle East, Europe and Africa for 2018, organized by the Contact Center World, held recently in Berlin, Germany.
The awards were won in the following categories: Gold Medal for the Best Customer Service, Silver Medal for the Best Contact Center, and the Best Contact Center Manager was awarded to Turki Al-Muharib, Bank Aljazira’s head of phone banking services.
"These awards confirm Bank AlJazira’s commitment to providing the highest standards and quality of service to its customers, and a continuation of success of its ‘Aljazira Phone’ during the past years, which in turn highlights the bank’s pioneering position in the field of customer service," the bank said in a statement.
Find out more about awards from ContactCenterWorld.com Awards at www.ContactCenterWorld.com/awards
Find out more about ContactCenterWorld.com events at www.ContactCenterWorld.com/conferences
Posted by Veronica Silva Cusi, news correspondent
About Bank Aljazira:
Bank AlJazira (BAJ) is a Joint Stock Company incorporated in the Kingdom of Saudi Arabia. BAJ commenced its business on October 9, 1976. BAJ is recognized as a Shari'ah compliant financial institutions in Saudi Arabia, client-driven and service-oriented Saudi Financial Group which provides individuals, businesses and institutions with innovative Shari'ah compliant financial services through professional and dedicated staff. We will be talking about: - Differentiation - Vision & Strategy - Success Elements
ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
Published: Wednesday, May 30, 2018
Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
|2.)||Lieber & Associates|
Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring