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News : Bank Muscat Launches New Phone Banking Service
Sept 15, 2014 -- Bank Muscat has launched a redesigned phone banking service offering easy and secure access. Notably, the enhanced integrated voice response (IVR) facility does not require pre-registration and customers may log in for the service with their 16 digit debit card and 4 digit ATM PIN numbers.
The phone banking services include fund transfer to own account, third party account within Bank Muscat and third party account outside Bank Muscat. Customers can also utilise the service for speed transfer of funds to India. The service can also be availed for utility bill payments such as water, electricity, telephone, internet, Nawras and Omantel mobile top-up, school fees and credit card payment.
The service also includes real time balance enquiry for saving and current accounts, loans, credit card and deposits. Customers can also generate and receive mini account statement on registered email or fax number. In case of lost or stolen card, customers can immediately block the card themselves against misuse.
Other services include request for cheque book and application forms, real time deposit and exchange rates for select currencies with exchange rate calculator and branch locator to identify the nearest branch, in addition to special services.
To use the phone banking IVR facility, customers are required to follow the audio instructions after contacting the Call Centre.
The facility allows customers during non-banking hours to avail various services and report card loss. Customers can use the IVR system to block their cards themselves. The Call Centre staff is on constant vigil against fraud as the centre is equipped to detect fraudulent card transactions. Transactions at high risk vendors and PoS are always monitored.
Posted by Veronica Silva Cusi, news correspondent
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About Bank Muscat Int'l:
lagest Bank in Sultanate of oman with total market share of 40 % Over 300 + ATM Network , 130 Branches including oversears branches in Bahrain , Kuwait and Saud Arabia . E channels - Online Bankink , SMS& Mobile Bankung . Contact Center with 100 Agents .
Published: Tuesday, September 16, 2014