News : Bank of America Confirms 250 Employees Will be Laid Off in June
Utica, NY, Dec 10, 2015 -- Bank of America officials are now saying 250 employees at the call center in Utica are being laid off.
The workers were told this week that the company is not closing the doors; however, they will be expanding the call center with 400 new jobs.
These 250 workers are not guaranteed one of these jobs though, and they need to reapply for a spot in the expanded center.
We've heard from some workers who are upset that the company is making this look like a good economic move for the region. They say these new jobs will be for less money and feel the company is bringing this bad news at the worst time - two weeks before Christmas.
We're told the current employees will retain their jobs through June.
Bank of America is undergoing some changes at the call center on Horatio Street in North Utica.
According to Market President Michael Brunner, some employees will have the chance to transfer to another bank and some jobs are being added.
"Bank of America is expanding our presence in Utica by dedicating the site to high demand services of a contact center, supporting customers nationwide," he said in written statement. "With this expansion, the bank will fill about 400 positions in 2016 nearly doubling our presence since 2012."
Brunner said the employment at the Utica site will increase by more than 150 positions.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
"Employees impacted by the changes are eligible for and encouraged to apply for the new roles being added to the Utica center location," he said. "We have a strong track record for working with employees to identify opportunities both inside and outside the bank. By announcing this change now, we can help employees determine their best options over the next few months. This time should allow them to begin exploring employment opportunities, both internal and external to Bank of America."
Brunner fell short of using the term 'lay offs,' but instead said existing employees will need to re-apply to these new positions.
Utica Mayor Robert Palmieri said he has been in contact with the company about the changes.
The mayor said these changes will involve some rearranging of jobs but overall this is good news.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Make It Easier To Complain
More Editorial From Bank of America
About Bank of America:
Former Bank of America NT&SA (and its parent, BankAmerica Corporation) (NYSE: BAC), founded and originally headquartered in San Francisco, California, is now headquartered in Charlotte, North Carolina, following the 1998 takeover by the North Carolina-based former NationsBank. The resulting merged bank is now known as Bank of America, NA (and its parent, Bank of America Corporation.) The 2008 takeover of Merrill Lynch completed the transformation of this bank comprehensively to being one of the largest banks in the United States.
Published: Friday, December 11, 2015
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...