News : Bank of America Reorganizing Back Office; Move to Add 150 Jobs
Utica, NY, USA, Dec 16, 2015 -- Bank of America is reorganizing its north Utica back office operations that, when complete by the end of next year, will boost the local job count by about 150.
The realignment at the 5701 Horatio St. location has two components:
-- The customer contact center will be expanded to about 750 workers. There are nearly 350 now.
-- Current functions that aren’t related to the contact center will be moved elsewhere by around the middle of next year. This change will affect 234 workers.
Workers in areas like legal order processing and research and adjustments in north Utica are not guaranteed one of the 400 new contact center jobs being created here.
Their options include applying for a new job locally or requesting a transfer to another Bank of America location, according to spokesman Dan Frahm.
Assistance will be offered to workers who seek jobs outside of the bank. Layoffs are a possibility too, the spokesman added.
Employees were told of the pending changes last week.
Although job shifts from north Utica are several months away, Frahm said the bank wanted to give employees ample time to plan for their transition. The move of the 234 non-contact center jobs will occur between March 31 and July 31, according to a notice filed with the state Department of Labor.
Bank of America has been working for several years to consolidate functions to the same site, he said. The spokesman said the support centers are part of the bank’s commitment to keep service operations for U.S. customers inside the United States.
Frahm praised the work done by local Bank of America employees.
"The Utica team has a great record," the bank spokesman added.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Do You Divert Calls Between Offices?
More Editorial From Bank of America
About Bank of America:
Former Bank of America NT&SA (and its parent, BankAmerica Corporation) (NYSE: BAC), founded and originally headquartered in San Francisco, California, is now headquartered in Charlotte, North Carolina, following the 1998 takeover by the North Carolina-based former NationsBank. The resulting merged bank is now known as Bank of America, NA (and its parent, Bank of America Corporation.) The 2008 takeover of Merrill Lynch completed the transformation of this bank comprehensively to being one of the largest banks in the United States.
Published: Friday, December 18, 2015
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...
|Competence Call Center|
CCC is a BPO companies in the field of Customer Care in Europe and has been offering high quality international customer care solutions for 19 years. More than 5.500 service professionals at 18 locati...