Muscat, Oman, Oct 21, 2018 -- Following a range of digital enhancements centred on improving customer service experience, Bank Sohar has launched the eco-friendly interactive e-statements.
The bank’s retail customers are the first to experience the new interactive e-statements by receiving them in their registered emails with the bank, offering them consolidated overview of accounts on a seamless interface for ease of access to financial data.
Following a successful pilot of the interactive e-statement facility, Bank Sohar launched the unique service to its customers to ensure that they not only receive valuable account related data in an interactive platform, but also provide them with visuals that would aid them in having more control over their finances. Other practical applications centered on spending and products include a loan calculator and data on lending.
Khalil al Hedaifi, chief retail banking officer at Bank Sohar, said, "Delivering on our promise of customer centricity in the year we named the ‘Year of You’, we at Bank Sohar are on an ongoing quest to add more value to our customers’ experience as we work towards comprehensive excellence as defined by international standards. Following product research and development as well as service enhancements to digitisation and call centre facilities, Bank Sohar has raised the bar on service proficiency and convenience as the first bank in Oman to launch an interactive e-statement. By leveraging technology, we are bringing customers closer to financial data that can help them plan wisely for the future, which is a critical aspect of responsible financial decision-making."
Posted by Veronica Silva Cusi, news correspondent
About Bank Sohar:
Bank Sohar is public banking company
Published: Tuesday, October 23, 2018
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.
CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.
This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
PH: 01442 458300
SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.