News : BankDhofar Improves Customer Experience Through Staff Training
Muscat, Oman August 4, 2014 -- As part of its ongoing initiatives to enhance customer service and keep its staff abreast with changing technologies in banking, BankDhofar recently conducted a series of training programmes for various levels of its staff and management.
The training courses included a refresher course on products and services for assistant branch managers; a programme on internal controls; and an account opening through Business Process Management programme. '
'At BankDhofar we always ensure that our employees and management receive up-to-date training so that they remain competent in a highly-competitive industry and are able to provide efficient customer service. Since we are constantly evolving and upgrading our products and services to meet the expanding needs of customers, we put our staff through rigorous training programmes to get them fully acquainted with the product.
Customer satisfaction is our ultimate goal and well-trained staff guarantees happy customers,'' said Khalid Mahfoudh al Riyami, acting head of training, BankDhofar. The training touched on ensuring a better customer experience; streamlining internal controls and daily account operations.
The programme was conducted successfully by inhouse trainers and more such are planned for BankDhofar's branches in Dhakliyah, Dhahira, Sharqiyah and Batinah. The programme on account opening through BPM taught participants how the new system drastically cut down lead times for opening accounts and improved the quality of customer.
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BankDhofar is a bank in the Sultanate of Oman with a services related to Corporate Banking, Consumer Banking, Treasury and Project Finance.
Published: Tuesday, August 5, 2014
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