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News : BankDhofar to Provide a Proactive Calling Service in Oman

#contactcenterworld

Muscat, Oman, Dec 1, 2021 -- In translation of its endeavor to offer the best customer experience, BankDhofar provides proactive calling service via Interactive Voice Notification (IVN). Being the first bank in the Sultanate to provide this service, BankDhofar aims to be in touch and engaged with its customers around the clock.

The proactive calling service provided by BankDhofar's Customer Engagement Hub, through the Interactive Voice Notification (IVN) system, assists customers proactively in cases of exceeding ATM pin entry attempts, to reset their PIN, forgetting Mobile Banking App password, reset their password, attempting to withdraw or swipe more than the debit card daily limit and increase their daily ATM and POS limit.


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Commenting on the service, Abu Baker Karim al Balushi, Head of Digital Banking at BankDhofar said: "At BankDhofar, we pay great attention to our customers' satisfaction. We understand that engaging with the customers 24/7 is crucial to guarantee their satisfaction. Thus, we have taken this concept even further, where we approach our customers before they approach us by calling them to lend them help in various scenarios. We are proud to be the first bank in the Sultanate providing this service, and our team will continue their efforts to provide further innovative services and products."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.zawya.com


About Bank Dhofar:
Company LogoBankDhofar is a bank in the Sultanate of Oman with a services related to Corporate Banking, Consumer Banking, Treasury and Project Finance.
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Today's Tip of the Day - Choose Your Response Method Carefully

Read today's tip or listen to it on podcast.

Published: Friday, December 3, 2021

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