News : Bankia Spain Improves Customer Service and Account Access
Madrid, Spain, May 23, 2016 -- NCR Corporation (NYSE: NCR), a global provider in consumer transaction technologies, announced that Bankia Spain, a bank in Spain, will upgrade its ATM network with more than 600 NCR SelfServ 34 and NCR SelfServ 32 cash deposit ATMs in the course of 2016. The decision was made following a thorough evaluation process, highlighted by NCR’s technical excellence and level of service. The upgrade project is part of Bankia’s long term strategic plan to improve customer experience as well as operational efficiencies by diverting typical transactions to its self-service channels.
Bankia operates ATMs in Spain that allow users to perform up to 51 different transactions such as account inquiries, cash withdrawals, cash deposit, bill and tax payments, credit transfers, and mobile phone top-ups. Furthermore, users can have receipts sent to their mobile phones or email addresses or obtain pre-aproved credits through the ATMs. The ATM network runs on software that was developed by NCR in collaboration with Bankia. To secure the ATM network and reduce downtime, Bankia is using NCR Solidcore, which has been designed to defend against known and unknown malware and fraud attacks.
"We have been able to improve our efficiency in the past years thanks to the committment of our employees and our relentless customer focus based on three principles: simplicity, transparency and closeness," said Alejandro Ruiz-Oriol, Area Manager at Bankia. "Our customers value the services we provide with our ATM network and their feedback reinforces our continued investment in this area. As we are expanding our ATM network, the level of service and technical excellence provided by NCR as well as the robustness and ease of use of the systems made them the ideal partner for this project."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - 5 Ways To Start Motivating Agents Today!
More Editorial From NCR Corporation
About NCR Corporation:
NCR Corporation a provider of consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables more than 550 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Duluth, Georgia with over 30,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.
Published: Tuesday, May 24, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected custom...
Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of t...
Everest Group is an advisor to business leaders on the next generation of global services with a worldwide reputation for helping Global 1000 firms dramatically improve their performance by optimizing...