News : Bangkok Taxis Get 93.4% of New Year Gripes
Bangkok Jan 2, 2015 -- More than 93% of the 211 complaints filed on New Year’s Day about poor public-transport services were aimed at taxis.
According to department statement, eight callers to the 1584 hotline complained about Bangkok Mass Transit Authority buses, three about Transport Company buses, two about motorcycle taxis and one about mini-bus service. The other 197 complaints (93.4%) griped about the poor service provided by taxi cab drivers.
For the fiscal year 2014 ending Sept 30, the department hotline received 34,319 complaints about taxi services. Of these, 36.43%, or 12,504 complaints, centered to drivers refusing to pick up passengers, followed by impolite behaviour (13.8%) and reckless driving (11.8%).
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - All Customer Touchpoints Need To Provide Service
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About Bangkok Mass Transit Authority:
Bangkok Mass Transit Authority, also known as BMTA, is the main operator of public transit buses within Greater Bangkok area. It is the largest city bus system in Thailand. The Bangkok Mass Transit Authority offers bus and van routes throughout the city and its suburban provinces.
Published: Monday, January 5, 2015