Campbell, CA, USA, Nov 14, 2023 - 8x8, Inc. (NASDAQ: EGHT), an integrated cloud contact center and unified communications platform provider, announced that Baptist World Aid has deployed the 8x8 XCaaS™ (Experience Communications as a Service™) integrated cloud contact center and unified communications platform with 8x8 Voice for Microsoft Teams and the solution certified for Teams 8x8 Contact Center. With 8x8, Baptist World Aid now has an organization-wide integrated platform for communications, collaboration, and customer engagement across mobile, desktop, and web to deliver \ customer experiences.
Baptist World Aid is a nonprofit organization focused on creating lasting solutions to combat global poverty through community development, disaster relief, and advocacy. The organization operates in 22 countries alongside 35 in-country project partners to deliver 67 projects that address the root causes of poverty and create opportunities for children and families to thrive. To help manage the myriad global locations, employees, and partners, Baptist World Aid needed an integrated cloud contact center and communications platform capable of supporting both customer engagement and employee communications and collaboration for support and donation processing. Further, Baptist World Aid needed a solution that seamlessly integrated with their existing Microsoft Teams solution to provide accurate, real-time data and analytics.
Baptist World Aid chose the 8x8 XCaaS platform for its call quality, improved quality management and reporting capabilities, and seamless integration with Microsoft Teams and Microsoft Dynamics 365.
"Whether we’re working with in-country partners, our donors, or our employees, it’s important that we’re able to provide high quality engagement for an outstanding customer and employee experience from the start," said Eun Bie Lee, Support Engagement Manager at Baptist World Aid. "8x8 has completely changed the way we approach our communications strategy and our eyes have been opened to the vast array of features and possibilities available. With 8x8, we’re able to accomplish so much more, regardless of location, and we’re thrilled with the impact it has had on our efforts and the overall experiences for our donors, employees, and partners."
"Baptist World Aid is doing incredible work around the world to alleviate poverty, and a big piece of having an impact is being able to effectively communicate with everyone involved," said Hunter Middleton, Chief Product Officer at 8x8, Inc. "With 8x8 XCaaS, not only does Baptist World Aid get a seamless, integrated contact center and unified communications platform, they also get the benefits of working within the familiar Teams interface. We are proud of the part our product has played in delivering personalized customer interactions, boosting agent productivity, and fostering internal collaboration for such an incredible organization."
Posted by Veronica Silva Cusi, news correspondent
About 8x8 Inc.:
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
Published: Wednesday, November 15, 2023
|Teckinfo Solutions Pvt. Ltd.
InterDialog UCCS enables organizations to adhere to all compliances with its inbuilt call recording software and also has an option for screen recording. With centralized repository of all voice logs, its easy to maintain & retrieve all voice files and have a central control in case of multiple branches set up.