2017 BEST PRACTICEs CONFERENCES SERIES - BOOK YOUR PLACE TODAY!
EUROPE, Middle EAST & AFRICASTARTS IN:
NORTH and south americasSTARTS IN:
ORLANDO, FL USA
asia pacificSTARTS IN:
KOTA KINABALU, MALAYSIA
News : Barclays Announces Plan to Cut 200 Jobs from Coventry Contact Centre
Coventry, UK, Sept 20, 2016 -- Barclays have announced that 200 jobs are to go at their Westwood contact centre.
Staff at the site in Westwood Business Park were informed of the job loses in the customer payments solution, digital and social media teams this morning.
Barclays have said that the site, which currently employs 1,500 people, will not close as it is a key location for the bank’s operations.
The news comes just two years after another major Barclays’ site was closed in Walsgrave .
Trade union Unite are now calling on Barclays to confirm what their plans for the future are in Coventry for the remaining staff left there.
Bosses at the bank say they have made the decision to streamline a number of their operations that currently work over three sites.
A spokesman for the bank said: "Barclays continually seeks ways to improve customer service and improve the efficiency of our business.
"Currently our customer payments, digital and social media teams work across three sites in the UK and we have taken the strategic decision to manage the majority of this work from two sites in the future."
Barclays have said that the vast majority of the work will be managed from two keys sites in Sunderland and Liverpool. A small amount of working, equating to less than ten per cent, will be done by the digital team in India.
She added: "Regrettably, this will mean that a number of roles will fall away in Coventry, and so we are working closely with our colleagues impacted, to help them through this process and secure alternative roles where possible.
"We have approximately 1500 staff who currently work at Westwood Park which remains a key location for a number of our operations."
Representatives from Unite have said that many staff at the site are "worried and anxious".
The union will be providing support to their members, many of who were transferred over from the Walsgrave site when it was closed , in finding new roles.
Dominic Hook, Unite national officer said: "Unite the union is extremely concerned that Barclays has today informed over 200 staff of their decision to close the Westwood contact centre.
"This centre has around 200 permanent roles plus many more agency and contractor workers. This announcement will bring tremendous worry and anxiety to these staff.
"Unite has officers and workplace representatives on hand today at the announcement and on site over the next few days to provide support to our members.
"The union’s entire focus will be on pressing Barclays to find suitable alternative roles for staff within Barclays at Westwood and in Birmingham.
He added: "Unite has urged Barclays to confirm that their businesses in Coventry have a future and Barclays has confirmed that Westwood Park remains a key strategic site for the bank.
"It is vital that there are further opportunities brought into the Westwood business in order to support colleagues who wish to remain in Barclays."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Power Hour
More Editorial From Barclays
Barclays is a financial services group, with a significant international presence in Europe, the USA, Africa and Asia. It engages primarily in banking, investment banking, and investment management. It has been involved in banking for over 300 years; operates in more than 60 countries; and employs more than 110,000 permanent colleagues (including 32,500 at Absa).
Published: Wednesday, September 21, 2016