News : Barclays Lines Up 100-plus New Jobs in Sunderland
Sunderland, UK, Feb 6, 2015 -- Barclays is to create more than 100 new jobs at its Sunderland contact centre.
The jobs boost at the Doxford International Business Park site comes as the bank rolls out video banking, allowing customers to interact face-to-face with staff through their computer, tablet or smartphone, 24 hours a day.
Barclays Sunderland site president and head of customer services Christine Allenson said: "Sunderland is at the forefront of our plans to make telephone banking more accessible and we need more people as we expand the services we provide from the site.
"We will be recruiting throughout the year and we are looking for people with a strong customer service ethos, who share our values and have a can-do attitude.
"They don’t need to have previous call centre experience because we provide induction and training, but what is important is their commitment to providing the best experience for our customers."
Applicants will take part in an online assessment of their skills and aptitude and those who are successful will proceed to face-to-face interviews.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Feasibility Of An IP Contact Center
More Editorial From Barclays
Barclays is a financial services group, with a significant international presence in Europe, the USA, Africa and Asia. It engages primarily in banking, investment banking, and investment management. It has been involved in banking for over 300 years; operates in more than 60 countries; and employs more than 110,000 permanent colleagues (including 32,500 at Absa).
Published: Tuesday, February 10, 2015