News : Barclays to Shut Coventry Contact Centre
Nov 5, 2013-- Barclays is set to close down its Coventry contact centre with more than 350 workers facing the axe.
Unite, the union which represents staff at Barclays, has called on the bank to reconsider the closure of the centre. The impact on the regional economy would be deeply felt, Unite said.
In a statement, Barclays added that it was "working hard" to meet customer needs and this meant ensuring its contact centre site processes were efficient.
The union is seeking alternative local employment for all staff affected by this decision.
Dominic Hook, Unite national officer, said: "News of the closure of this large Barclays processing centre will be deeply distressing for the workforce and the local community. Three-hundred-and-fifty people have today been told that their future is uncertain."
A statement from the bank said: "Barclays is working hard to meet customer needs and keep the customer at the heart of what we do. Part of this work is ensuring that our contact centre site processes are working efficiently to enable our teams to work together more effectively.
"Unfortunately this means that our contact centre in Walsgrave, Coventry, will be closing in June 2014. Some telephony jobs will move to our Westwood Park site and our other sites in Sunderland and Liverpool. We remain committed to all areas of the UK and will be working with our staff to find redeployment opportunities where possible."
The bank added it was "focused" on finding alternative employment options for all affected staff elsewhere in the group.
"We are being open and transparent by sharing this proposal with our colleagues at the earliest possible opportunity and we will provide full support to them throughout the process," Barclays said.
"We appreciate that for some staff they may wish to take a redundancy option and this will be available."
Dominic Hook of Unite added: "Unite has real questions as to why such an important and productive centre in Coventry is being closed. This decision is damaging to Barclays, the staff and the local community in Coventry – where this centre is a large local employer.
"Unite will continue to press Barclays to find suitable local redeployment opportunities for the Coventry staff."
Barclays said there would be a net reduction of 352 roles and a consultation period has now started.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - All Customer Touchpoints Need To Provide Service
More Editorial From Barclays
Barclays is a financial services group, with a significant international presence in Europe, the USA, Africa and Asia. It engages primarily in banking, investment banking, and investment management. It has been involved in banking for over 300 years; operates in more than 60 countries; and employs more than 110,000 permanent colleagues (including 32,500 at Absa).
Published: Wednesday, November 6, 2013