Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
Become a Basic Member for free. Click Here

News : Barrie Call Centre Boosts Wages to Attract Customer Service Workers

#contactcenterworld, @teamhgs

Barrie, Ontario, Canada, May 3, 2018 -- A Barrie call centre has boosted its wages in a bid to attract 150 more entry-level workers.

Hinduja Global Solutions, located in the Kozlov Centre on Bayfield Street, is offering new employees $16 an hour, which is $2 above Ontario’s minimum wage.

The customer service workers help Rogers Cable customers if they have questions or problems with their service.

Howard Miller, senior director of operations, said the Barrie location was chosen for expansion because it has a high rating for customer satisfaction.

"They’ve really distinguished themselves within the company," he said. "We measure ourselves by customer satisfaction."

But finding enough workers in the Barrie area was difficult due to the lower wages, Miller said.

"Barrie is not the least expensive place for people to live," Miller said. "We realized there would have to be a more competitive wage to make it more attractive to them."

The positions are full-time and include a health benefit plan.

Human resources generalist Libby Torrance, who started as a call-taker with the company, said the job requires some specific skill sets.

"It’s not easy. It’s a challenging job," she said. "It’s one of the hardest jobs I've ever had."

The customer service positions require computer literacy and excellent people skills, Torrance said.

Torrance said recruitment classes are filling up for the new positions. But out of 40 applicants per class, only an average of 15 new employees are added.

Some applicants have come from Transcom, a Barrie call centre that closed last month, putting 280 people out of work.

Transcom closed all its "brick-and-mortar" operations in North America, following a review of its global operations.

Transcom spokesperson Caroline Spivak said a dramatic change in customer service has found customers prefer text messages instead of voice-to-voice service.

But Torrance said Rogers customers using the Barrie call centre want a live person who can guide them through a particular problem.

"People tell us, they just want to call in," she said.

Hinduja Global Solutions is a multinational corporation with businesses in "nearly every sector of the economy," Miller said, adding that leadership positions are filled internally.

#contactcenterworld, @teamhgs

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.simcoe.com


About Hinduja Global Solutions Ltd.:
Company LogoA global provider in business process management (BPM) and optimising the customer experience lifecycle, HGS is helping to make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital with domain expertise focusing on back office processing, contact centres and HRO solutions to deliver transformational impact to clients. Part of the conglomerate Hinduja Group, HGS takes a “globally local” approach, with over 42,371 employees across 72 delivery centres (as on 30th June 2019) in seven countries making a difference to some of the world’s brands across nine key verticals.
  Company Blog   Company RSS Feed   Company Facebook   Company Twitter   Company Instagram   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Customer Satisfaction

Read today's tip or listen to it on podcast.

Published: Friday, May 4, 2018

Printer Friendly Version Printer friendly version

2021 Buyers Guide Translation Services

 
1.) 
OpsTel Services

Platform Data Transformation
OpsTel is proud to provide our clients with a software automation service that is used to aid in the transition from one platform to another utilizing both speed and accuracy. Whether it is going from premises to premises, premises to cloud, premises to private cloud or even a hybrid deployment; OpsTel has the ability to help cut your transition time so you can focus your efforts on remaining architecture priorities.

We’ve observed conversions as high as 85% - in as little time as 30-minutes - with remaining client specific complex integrations being done by employees or professional services of your choice leveraging our Platform Data Transformation™ solution.

Features include:

*T...
(read more)
PH: 1+480-435-9390

2.) 
Tru29 Outsource Solutions Inc.

Back Office Solutions
Although the customer-facing type of tasks is essential to good customer experience, tasks being done in the background is as important.

Tru29 has been providing this type of outsourcing solutions to various businesses across the globe so you can be assured of a reliable and experienced workforce.
 

ABOUT US IN 60 seconds!

Industry Champion Award Leaderboard

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =