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News : Barry Callebaut Group Chooses Vonage Contact Center to Help Deliver an Enhanced Customer Experience

#contactcenterworld, @vonage

London, UK, Sept, 2022 -- Vonage, a global provider in cloud communications helping businesses accelerate their digital transformation, announced that Barry Callebaut, a manufacturer of chocolate and cocoa products, has selected the Vonage Contact Center (VCC) for Salesforce solution to help optimise customer communications and enhance its operations.

Headquartered in Zurich, Switzerland, the Barry Callebaut Group is a Belgian-Swiss cocoa processor and chocolate manufacturer,. From sourcing and processing cocoa beans to producing some of the finest chocolates, including chocolate fillings, decorations, and compounds, the Group runs production facilities worldwide and employs a diverse and dedicated global workforce.

"Vonage Contact Center for Salesforce will enable our EMEA customer care agents to manage enquiries, benefit from actionable insights and drive a better overall customer and employee experience," comments Magali Wauters, Customer Experience Training Manager at Barry Callebaut. "Vonage has provided us with a single, flexible and scalable cloud communications solution that will help us deliver a consistent and personalised customer experience at every touchpoint."

Barry Callebaut chose Vonage for its deep Salesforce integration, omnichannel capabilities, and secure, reliable customer interactions. 

"Additionally, the Vonage Contact Center solution was implemented during the pandemic, when we weren’t able to meet our Vonage team physically," comments Tom Van Lierde, Senior Business Analyst at Barry Callebaut, "What was most impressive was that we still managed to have an on-time and smooth delivery of the project, which underlines the professionalism and experience of our technology partner."

"The demand for organisations to deliver personalised, intelligent experiences, irrespective of channel, has never been greater," comments Paul Turner, Vice President, Strategic Accounts for Vonage. "Vonage has one of the most complete and global sets of solutions in the market and we are delighted to be helping Barry Callebaut make meaningful connections with its European customer base, creating the best possible experience."

#contactcenterworld, @vonage

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Vonage:
Company LogoVonage (NYSE: VG) is a provider of communications services connecting individuals through broadband devices worldwide. Our technology serves approximately 2.4 million subscribers. We provide communication solutions that offer flexibility, portability and ease-of-use. Our Vonage World plan offers unlimited calling to more than 60 countries with popular features like call waiting, call forwarding and voicemail - for one low monthly rate. Vonage Holdings Corp. is headquartered in Holmdel, New Jersey. Vonage is a registered trademark of Vonage Marketing Inc., a subsidiary of Vonage Holdings Corp.
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Today's Tip of the Day - Quantity, Quality, Cost

Read today's tip or listen to it on podcast.

Published: Monday, September 12, 2022

Printer Friendly Version Printer friendly version

2024 Buyers Guide Messaging Systems

 
1.) 
Amtelco

miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.) 
eGain Corporation

Messaging Hub
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.

3.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.
 

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