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News : Barry University Enhances Student Experience with Noble Cloud and CRM Integration
Atlanta, GA, USA, Jan 12, 2016 -- Noble Systems Corporation, a global provider in unified contact center technology, announces that Barry University, a Catholic university in the Southeast, has selected the Noble Enterprise Cloud solution to support its admissions and recruitment programs.
"Our primary factor in going with Noble was the system’s advanced CRM integration options," explained Dr. Hernan Londono, Associate Chief Information Officer at Barry University. "We are Salesforce users and as such we require a blended inbound and outbound communication solution that must seamlessly work with our CRM and also improve results through faster and more efficient responses to students."
Barry University will be implementing Noble’s cloud-based contact center technology. Using Noble’s Make Contact application for Salesforce integration, sophisticated unified agent desktop tools will be integrated into the CRM workflow for the university’s admissions and recruiting representatives, enabling the team to quickly access student records and contact histories and efficiently manage multichannel communications functions. Barry University will also benefit from Noble’s dynamic inbound contact routing, mobile management, and web reporting tools.
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About Noble Systems:
Noble Systems Corporation is a global leader in the advanced contact center technologies, providing innovative solutions for Unified Communications, Business Process Management and Analytics.
About Barry University:
Barry University is a private, Catholic university that was founded in 1940 in Miami Shores, Florida, United States, a suburb north of Downtown Miami.
Published: Wednesday, January 13, 2016