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News : Bashtel Upgrades Call Centre with Cisco
Sept 23, 2014 -- Russian regional operator Bashinformsvyaz, working under the Bashtel brand in Bashkortostan republic, has upgraded its call centre.
The project was carried out by the company CTI, which upgraded the servers of the call centre to the UCCE 9.0 virtual platform. The smart call routing sub-system was also upgraded, as well as Cisco IP IVR, CTI Outbound and CTI Agent Desktop systems.
The Cisco Unified Intelligent Center 9.0 system was installed at the call centre.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Finding A Workforce Management System
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
Published: Wednesday, September 24, 2014