News : Bausch & Lomb Sees Benefit of Imperial Partnership
Johannesburg, South Africa, Aug 11, 2015 -- A partnership with Imperial Health Sciences, an African healthcare logistics provider, has enabled global vision care company Bausch & Lomb to grow its South African business astronomically. In just six months, an increase in sales volumes has been achieved, along with a service level.
"The logistics and distribution challenges associated with Bausch & Lomb's vast product range prompted our client to seek out our experience and expertise," comments Dr Iain Barton, managing director of Imperial Logistics group company Imperial Health Sciences.
"Prior to partnering with Imperial, our client was contending with inventory management problems, stock write-offs, expiring consignment stock, back orders that could not be fulfilled and call centre inefficiencies that were resulting in a high rate of abandoned calls. In just three months, Imperial Health Sciences has transformed Bausch & Lomb's South African operation into a successful, efficient profit centre," Barton reports.
GO FOR GOLD AND REPRESENT YOUR NATION!
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
A new, customised infrastructure was developed to accommodate Bausch & Lomb SKUs in a new area at Imperial Health Sciences. It includes new racks and plastic shelf containers with adjustable dividers, providing for the storage of many small units. "These ensure easy access for fast and efficient batch picking, optimise space and ensure operational efficiency," explains Barton.
The Bausch & Lomb call centre has been relocated to the Imperial Health Sciences call centre environment in Centurion, and Barton says abandoned calls are now less than 1%. "Call volumes have increased by 148%, and calls are answered within six seconds," he adds.
To optimise Bausch & Lomb's vision care deliveries, Imperial Health Sciences partnered with a new courier, Mercury Couriers, which has fully integrated with the Imperial system, to provide full traceability of consignments from point of handover to delivery and returns.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Listen To Your Staff
About Imperial Health Sciences:
Imperial Health Sciences is healthcare logistics provider in Africa.
About Bausch & Lomb:
Bausch + Lomb, an American company founded in Rochester, New York, is one of the world's largest suppliers of eye health products, including contact lenses, lens care products, medicines and implants for eye diseases.
Published: Thursday, August 13, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any locati...
Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, an...
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected custom...