News : Bavarian Red Cross Improves Service With Mitel
Dallas, TX, USA, June 15, 2016 -- The Bavarian Red Cross (BRK) has chosen Mitel (Nasdaq:MITL) (TSX:MNW), a global provider in real-time business, cloud and mobile communications, to provide real-time connectivity across multiple locations and power emergency support situations.
For the BRK in Germany, fast response times and high quality service are vital, and in the rescue coordination center every second counts. The Mitel solution connects the largest single rescue station in Bavaria and supports management of the BRK Association.
Advisory company Comcontrol also played a pivotal role in the deployment. As specialist planners, they formulated the BRK's requirements, coordinated the bid and provided consultation during the implementation process.
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
"In our industry, fast response is key," said Beate Ulonska, District Manager of BRK. "Mitel understands the healthcare industry and, as a result, we have improved our service quality. We are now more flexible and efficient in our emergency responses because of Mitel's communications solution."
"Bavarian Red Cross received a tailor-made package, which was both practical and cost-effective," said Christian Fron, Managing Director for Mitel in Germany, "With the new Mitel communications solution, call handling is more efficient and access to staff is easier than ever. The new solution includes campus mobility throughout the entire enterprise area, which optimizes workflows and saves the organization time."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Don’t Let Policy Destroy Service
More Editorial From Mitel
Mitel is a global provider of enterprise and small business communications solutions and services. The company focuses on blending powerful infrastructure with an intuitive human interface to deliver the benefits of voice, video and data convergence to the user. Mitel's broad portfolio of solutions provide advanced voice, video and data communications platforms, desktop phones and Internet appliances, intuitive applications for customer relationship management and mobility, messaging and multimedia collaboration.
Published: Thursday, June 16, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal ...
|Genex Infosys Limited|
Genex Infosys is managed by a group of young and dynamic people having extensive knowledge and global exposure in the field of BPO and IT services. Genex is the largest BPO Company in Bangladesh is an...
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in re...