Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
NORTH and south americasSTARTS IN:
ORLANDO, FL USA
asia pacificSTARTS IN:
KOTA KINABALU, MALAYSIA
BEST IN THE WORLDSTARTS IN:
Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World
...who run centers and take your center to new levels of performance, engage staff, improve service and more!
News : Bavarian Red Cross Improves Service With Mitel
Dallas, TX, USA, June 15, 2016 -- The Bavarian Red Cross (BRK) has chosen Mitel (Nasdaq:MITL) (TSX:MNW), a global provider in real-time business, cloud and mobile communications, to provide real-time connectivity across multiple locations and power emergency support situations.
For the BRK in Germany, fast response times and high quality service are vital, and in the rescue coordination center every second counts. The Mitel solution connects the largest single rescue station in Bavaria and supports management of the BRK Association.
Advisory company Comcontrol also played a pivotal role in the deployment. As specialist planners, they formulated the BRK's requirements, coordinated the bid and provided consultation during the implementation process.
"In our industry, fast response is key," said Beate Ulonska, District Manager of BRK. "Mitel understands the healthcare industry and, as a result, we have improved our service quality. We are now more flexible and efficient in our emergency responses because of Mitel's communications solution."
"Bavarian Red Cross received a tailor-made package, which was both practical and cost-effective," said Christian Fron, Managing Director for Mitel in Germany, "With the new Mitel communications solution, call handling is more efficient and access to staff is easier than ever. The new solution includes campus mobility throughout the entire enterprise area, which optimizes workflows and saves the organization time."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Implementation Is Not Magic!
More Editorial From Mitel
Mitel is a global provider of enterprise and small business communications solutions and services. The company focuses on blending powerful infrastructure with an intuitive human interface to deliver the benefits of voice, video and data convergence to the user. Mitel's broad portfolio of solutions provide advanced voice, video and data communications platforms, desktop phones and Internet appliances, intuitive applications for customer relationship management and mobility, messaging and multimedia collaboration.
Published: Thursday, June 16, 2016