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News : Bay Area Call Center Recognized As Leader In The Contact Center Industry

#contactcenterworld, @directlineinc, @atsiorg

Berkeley, CA, USA, June, 2019 -- Direct Line Tele Response of Berkeley, CA has been honored with the Platinum Plus Award of Excellence for outstanding client service delivery and advanced contact center technology. The award is presented annually by the Association of Tele Services International (ATSI), the industry's trade association for providers of contact center services including telephone answering, call center services and message delivery.

Direct Line Tele Response was presented with the contact center industry's top award recently at the Association of Tele Services International's 75th Annual Convention and Trade Show held at the OMNI Dallas Hotel in Dallas, TX. Independent judges are contracted by ATSI to evaluate the quality of contact center, answering and call center services over a six month period. The scoring criteria includes:

Response Time
Courteousness of Rep
Accuracy of Call
Knowledge of Account
Overall Impression of Call

"It's an incredible honor to have earned this distinguished award for 18 consecutive years. Based on the internal quality assurance protocols we implement, coupled with the excellent feedback received from our annual client satisfaction survey, we're certain we provide excellence in the caller's experience and to our clients", says Ken Goldenberg, President and Owner of Direct Line Tele Response.

"The ATSI Award of Excellence is a great way for our members and their employees to evaluate how they are providing service to their clients. It enables them to identify the things that make them great and also the areas that they can work on to get better. We have members that have been involved in the program for decades and are very proud each year when they win the award." Says ATSI President, Joseph Pores.

The award was created as a means to improve the overall quality of the contact center industry by setting expectations and measurements to ensure a successful call handling experience.

#contactcenterworld, @directlineinc, @atsiorg

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com


About Direct Line Teleresponse:
Company LogoDirect Line Tele Response was founded in 1979 and is known throughout the United States and Canada as provider of answering and call center services within the Tele Messaging industry. Headquartered out of the San Francisco Bay Area, our team of 100% U.S. based Call Agents are ready 24/7/365 to partner with you regardless of business type, profession or industry. Our Call Agents don’t just answer phones or take messages; we accurately gather information and act as a Direct Line of communication between you and your callers.
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Today's Tip of the Day - User Queue Choice

Read today's tip or listen to it on podcast.

More Editorial From Direct Line Teleresponse

Published: Friday, June 28, 2019

Printer Friendly Version Printer friendly version

2020 Buyers Guide Recruitment Products/Services

 
1.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.
PH: 612-817-4090

2.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!
PH: 1-416-992-5158

3.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.
PH: 0217991445

4.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)
PH: +44 1983 303011

5.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
PH: 07 3831 6333
 

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