News : Bay Service Delivery Hotline Staff on Strike
Nelson Mandela Bay, South Africa, Feb 4, 2019 -- Call centre staff who operate Nelson Mandela Bay Municipality’s service delivery hotline are on strike since Friday.
As a result, complaints about water, electricity and sanitation problems are currently not being filtered through the call centre.
Sponsor message - content continues below this message
Employee Engagement Awards NOW OPEN!
Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!
Content continues ….
The staff are at work, but they are not answering the phones.
One of the call centre workers, who spoke to HeraldLIVE on condition of anonymity, said they were on strike because the municipality did not follow through on what they said was a promise to insource the 33 contract workers. All of them were hired through a recruitment agency.
The call centre operator said they were supposed to be insourced by the municipality by February 1.
This is a developing story.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Season Greetings
More Editorial From Nelson Mandela Bay Municipality
Published: Tuesday, February 5, 2019
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
LanguageLine Solutions offers language access solutions, over-the-phone, video remote, and onsite interpreting, translation and localization, as well as interpreter and bilingual staff training and as...