News : BayCom, Enghouse Win Ultrafast Fibre Deal
Auckland, New Zealand, Sept 8, 2015 -- At a time when many resellers are moving to having multi-vendor, diverse portfolios, a move to specialise has proven a effective for Kiwi tech provider BayCom Communications – and has won it a thumbs up from Enghouse Interactive.
The reseller and integrator, which has offices in Auckland and Tauranga, was instrumental in a new five-year deal which sees BayCom and Enghouse Interactive providing a full suite of communications solutions to Ultrafast Fibre.
The solution includes Enghouse Interactive Communications Centre (EICC) as the multi-channel contact centre platform, complete with email queuing, call back and Touchpoint desktop.
BayCom is also implementing NEC’s Univerge IP telephony solution with full redundancy and will provide first and second level support and professional services work.
While phase one of the deal covers 30 contact centre agents for voice and email, with a real-time reporting engine and call recording, that is expected to double over the coming six to nine months.
A flexible support arrangement is included in the deal to enable for future expansion of Ultrafast Fibre’s call centre hours – which the company expects will go from standard business hours to 24/7 over the next year.
Posted by Veronica Silva Cusi, news correspondent
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About Enghouse Interactive:
Enghouse Interactive’s integrated suite of solutions includes multi-channel contact center, self-service, attendant operator consoles and workforce optimization. This wide portfolio places us in the unique position to offer customers and partners a complete, fully featured solution from a single vendor. These solutions support the full range of deployment methods from premise-based to private, public or community cloud and even hybrid requirements.
About BayCom Communications:
Baycom partners with world leading vendors to customise business solutions.
Published: Thursday, September 10, 2015