News : BBMP Sahaaya is Now More User-friendly
Bengaluru, India, Dec 9, 2015 -- The pothole you ride past every day has got wider? Or, did the garbage black spot just get bigger? Whatever the problem, all you need to do now is pick up the phone, click a photograph if possible and send it to the BBMP.
Trying to find an alternative to existing grievance redressal mechanisms, such as call centre and website, the civic body has remodelled its mobile app ‘BBMP Sahaaya’ to make it ‘more user-friendly’. Among other features, it enables you to post complaints as a guest and follow up on the progress of the complaint without registering.
"If the complainant’s GPS is on, location information will be fed directly into the complaint," said Kumar Pushkar, Special Commissioner, Finance and Information Technology, BBMP.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
A ‘My complaints’ section will help citizens keep track of all the grievances.
"The earlier application was not functioning well. We have remodelled it to make it more user-friendly and are awaiting feedback," Mr. Pushkar added.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Contact Center Newsletter
More Editorial From Bruhat Bengaluru Mahanagara Palike
About Bruhat Bengaluru Mahanagara Palike:
The Bruhat Bangalore Mahanagara Palike (BBMP), is the administrative body responsible for the civic and infrastructural assets of the Greater Bangalore metropolitan area.
Published: Thursday, December 10, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of t...
Dialogic is a provider of technologies based on open standards such as host media processing and other multimedia products that enable its customers and partners to deliver mobile, video, IP, and TDM ...
Altitude Software is a privately-owned, independent company, and a technology provider in contact center solutions, with its Unified Customer Interaction(uCI) product line. Founded in 1993, Altitude S...