News : Carousel Industries Transforms Blue Cross & Blue Shield of Rhode Island's IT Infrastructure
Exeter and Providence, RI, USA, May 11, 2016 -- Carousel Industries, a provider in communication and network technologies and managed services, has been selected by Blue Cross & Blue Shield of Rhode Island (BCBSRI) to transform the company’s IT infrastructure and network support and provide managed services 24x7x365.
As part of a long-term strategic plan designed by BCBSRI’s Managing Director, Information Services Operations, Paul Loveland, BCBSRI and Carousel are implementing new voice and networking solutions aimed at creating a more nimble organization and dramatically improving the organization’s ability to deliver service to customers state-wide.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
"Our corporate mission is to improve our members’ quality of life by facilitating their access to affordable, high-quality healthcare," said Loveland. "Therefore, our technology platforms must support our business units and not only continuously reduce costs, but also help improve customer service and positively impact the bottom line."
"In selecting Carousel as our managed services provider, complete alignment with our vision was critical, as their team has become a seamless extension to ours. When IT infrastructure becomes outdated, it acts like a spider web and makes everything slower and more complicated. Carousel helps BCBSRI unravel that web and be more structured, more nimble, and more customer-focused," Loveland added.
Posted by Veronica Silva Cusi, news correspondent
Source: Carousel Industries
Today's Tip of the Day - Don’t Hide Behind A Tape Player!
More Editorial From Carousel Industries
About Carousel Industries:
Carousel Industries consults, integrates and manages technology solutions that solve business problems and contribute to your organizations' growth. This includes managed services, voice, video and data solutions, unified communications and cloud solutions. Today Carousel has over 6,000 customers, including 35 of the Fortune 100. Carousel has been recognized by both VAR and CRN Magazines as one of the top technology integrators in the US and we've been listed in the Inc. 500/5000 seven times. Carousel is headquartered in Exeter.
Published: Thursday, May 12, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
|Genex Infosys Limited|
Genex Infosys is managed by a group of young and dynamic people having extensive knowledge and global exposure in the field of BPO and IT services. Genex is the largest BPO Company in Bangladesh is an...
Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, an...
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file man...