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News : BCMSA Partners with BCACC to Launch Helpline for BC Municipal Workers

#contactcenterworld

Victoria, BC, Canada, May 1, 2024 - The British Columbia Municipal Safety Association (BCMSA) has partnered with the BC Association of Clinical Counsellors (BCACC) to launch a phone service for municipal workers to access counselling services from mental health professionals with the joint 'Connection to Care' program.

Under the program, Municipal Workers (Category 753004) can seek support via phone between 7 AM to 10 PM from Monday to Friday. The call team comprising Registered Clinical Counsellors (RCCs) and master's level students in their final year, supervised by an Approved Clinical Supervisor (RCC - ACS) will provide the necessary therapeutic support, connection to resources, and referrals if required. Confidentiality is crucial and callers will not be asked their names, phone numbers, or any identifiable information.

BCACC CEO, Michael Radano says "The Connection to Care program lowers barriers to access due to costs, wait times and the potential stigma associated with seeking mental health services. No appointments are required, and callers get access to the mental health call team immediately without having to divulge any personal information. The BCACC looks forward to working with other organizations including the Ministry of Health and Ministry of Mental Health and Addictions to continually make access to mental health services easier for the public."

Workplace stress is on the rise and creating a safe, healthy work environment has become a non-negotiable priority. With 1 in 5 Canadians experiencing mental health issues in a year1 and 35% of employed Canadians indicating burn out2, companies across the board have begun to prioritise mental health in the workplace. Additionally, the economic cost of mental illness to the Canadian healthcare and social support system was projected3 at $79.9 billion for 2021.

BCMSA's CEO, Mike Roberts says, "By focusing on proactive mental health care, we can help prevent issues before they become more serious, fostering a healthier and more productive life and work environment. This partnership can undoubtedly make a positive difference in people's lives."

The Connection to Care team can be reached at 778 247 2273 (CARE) and is currently open to anyone working within WorkSafe BC Classification Unit 753004, Local Government, and Related Operations.

BCMSA: The British Columbia Municipal Safety Association (BCMSA) is an independent, non-profit organization committed to improving worker health and safety in all industries throughout the province. BCMSA works to improve health and safety programs and implement effective occupational health and safety management across the province of BC. Our training, programs and resources equip employers and employees with invaluable prevention resources that serve to reduce human and financial costs.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.newswire.ca


About BC Association of Clinical Counsellors (BCACC):
BCACC is a non-profit provincial professional association founded in 1988 with 8000 members. BCACC advocates for the clinical counselling/psychotherapy profession and for public access to mental health services. Its members (Registered Clinical Counsellors – RCCs) are held to the highest standards of practice and a strict code of ethics in service and protection of the public.Company Profile Page

Today's Tip of the Day - Communication Is Key

Read today's tip or listen to it on podcast.

Published: Friday, May 3, 2024

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2024 Buyers Guide Inbound Call Handling Services

 
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Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


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Answer4u offers both SME and corporate sized businesses Telephone Answering Services delivered by our team of professional receptionists. They are all trained to answer your calls, in your company name, whenever you need them most.

All of our client calls are answered in our Nottingham offices, in the heart of England. We have agents working on a 24/7 basis, meaning all calls are answered through the day and night by UK based operatives. No calls are ever outsourced or go to an answering machine.

Each of our clients has their own personal Account Manager, who heads a team of trained receptionists. Our receptionists answer the phone in your company name, explain to your callers that yo...
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Connect Assist

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We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.

Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available.

Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur...
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Digital Wholesale Solutions

International Inbound (ITFS & DID's) & Int'l Two Way Voice (SIP Trunks)
Digital Wholesale Solutions (formerly Daisy Worldwide) specialise in Global Inbound ITFS and DID Services from 160 countries (covering 7,000+ cities).

We also have International SIP Trunk (66 Countries) – where numbers are presented in a local format.

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Vads

VADS Inbound Contact Center
VADS Inbound Contact Center Services provide live operators who answer incoming calls as you would yourself. A team of professional script writers is available to help you script a greeting and experience programmers will set up a time and money saving program. Our unique approach to call center services is client-focused, and takes each project’s unique needs into account to our client’s satisfaction. We offer solution as part of our service to keep you in touch with your client and drive sales.

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Customer Support
Technosys IT Management Bpo, the business process Outsourcing, gives end-to-end transformative administrations for its customers over the globe. The organization's coordinated IT and BPO arrangements approach empowers it to open business esteem crosswise over ventures and administration lines, and address business challenges for its customers. Using inventive business perfection structures, progressing profitability changes, process reengineering, mechanization, and front line innovation stages, Technosys IT Management empowers its customers to accomplish their cost diminishment goals, enhance process efficiencies, upgrade viability, and convey unrivaled client encounter

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WorkGenda
WorkGenda is a state of the art WFO cloud service, used by customers around the world. WorkGenda provides: a) an AI based forecasting engine, which automatically generates forecasts with a WAPE of 3 to 5%, b) a capacity management engine based on a traffic simulator, with perfect support for blending regardless the type of channels, which subsequently automatically converts the computed capacity into optimised shifts, where ‘optimised’ equals to a zero or the mathematically minimum possible overstaffing under the given contractual constrains, c) an automated scheduling engine, capable of scheduling 3000 multi-skilled agents for a whole week in 2 minutes and d) an Intraday bot which automatic...
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