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News : BDO Enhances Global Communications, Collaboration, and Customer Engagement with 8x8 XCaaS™

#contactcenterworld, @8x8

London, UK, Feb, 2022 -- 8x8, Inc. (NYSE: EGHT), an integrated cloud communications platform provider, announced that BDO deployed 8x8 XCaaS™ (eXperience Communications as a Service™) with 8x8 Voice for Microsoft Teams to enhance communication, collaboration, and customer engagement for its UK employees.

BDO, a global network providing tax, audit and assurance, and a range of business advisory services, needed a cloud communications solution capable of providing reliable global calling, regardless of where their staff was located, and to reduce escalating mobile phone bills. Further, BDO required a solution that would integrate with its existing Microsoft 365 suite of products to minimise IT administration and employee training costs, while still delivering a high level of service to customers.

With expert advice from IT consultant EveryCloud, BDO selected 8x8 XCaaS with 8x8 Voice for Microsoft Teams and 8x8 Contact Centre for Microsoft Teams, which is certified by Microsoft. By deploying 8x8, BDO now has a reliable, enterprise-grade global cloud telephony solution that allows its hybrid workforce to communicate, collaborate, and engage with colleagues and clients from anywhere, and on any device using the familiar Microsoft Teams interface.

"It became clear that we needed an enterprise-grade cloud telephony platform that could integrate with Microsoft Teams, and offer high-quality global calling in a seamless and cost-effective way. 8x8 provided everything we needed, helped reduce our mobile costs, and, as an added bonus, was one of the smoothest implementations I’ve ever witnessed," said Stuart Walters, Chief Information Officer at BDO. "Increasingly, the integrated cloud communications technology provided by 8x8 will help companies like ours better serve clients, and attract and retain employees to improve our competitive advantage."

"Hybrid and remote work has transformed the professional world, requiring enterprises to adapt and provide their employees with solutions that meet both business and personal requirements," said Jamie Snaddon, Managing Director, EMEA at 8x8, Inc. "Our Customer first culture allows us to strengthen our partnership with BDO and provide the smooth, cost-effective support they need while also enabling them to continue operating within the familiar Microsoft Teams user interface their employees have come to know and expect."

#contactcenterworld, @8x8

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About 8x8 Inc.:
Company Logo8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
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About BDO:
Company LogoOne of the nation’s leading accounting firms, BDO Canada provides assurance, accounting, tax, and advisory services. With strengths firmly rooted in the communities we serve, our professionals deliver highly individualized services informed by deep industry knowledge and nearly 100 years of experience serving Canada’s local markets. As a member of the BDO international network, which spans more than 150 countries and 1,400 offices, BDO provides seamless and consistent cross-border services to clients with international needs.
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Today's Tip of the Day - Keep Cost In Perspective

Read today's tip or listen to it on podcast.

Published: Tuesday, February 22, 2022

Printer Friendly Version Printer friendly version

2024 Buyers Guide Dialer Solutions

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Avyukta Intellicall Consulting Pvt. Ltd.

Dialer CRM VoIP CTI Cloud Solutions
We are a single roofed solution for Dialer / Hosted Dialer / VoIP / CRM and CTI Solutions . With 300+ call center clients in above 9 countries and recent features such as :

Dynamic custom agent crm popup

avatar module

10+ Custom Reports

Cloud Telephony with/out "Host your Trunks" option

and End to End CRM on the cards we are supposed to grow exponentially within the next 6 Months

3.) 
Cloud IT Services GmbH

Dialfire
Companies of all sizes rely on the cloud-based call center platform Dialfire and its powerful predictive dialer. Dialfire is ready to use within minutes and easily personalizable. From small ad-hoc to large multi-step campaigns, Dialfire offers high scalability. Adapt customer masks and automate workflows per mouse click. Integrated scripting and APIs ensure a smooth connection with external systems.

4.) 
Noetica

SmartBound™
Advanced outbound solution including predictive dialing, featuring patented technologies such as Live Person Detection (LPD™) and SNoDrop™ using Artificial Intelligence to deliver compliant & effective predictive dialing with 0% abandoned call rates. The solution includes its own CRM system as well as visual campaign creation and management as well as automated data import and export capabilities. The package comes with highly visual and open call scripting technology and an SDK (Software Development Kit) is also available for embedding the dialer into your own user front end.

5.) 
PhoneBurner

PhoneBurner
Reach more contacts, in less time with PhoneBurner. Powering thousands of client and millions of calls, our cloud-based software eliminate repetitive tasks so agents have up to 4x more live conversations. Unlike other dialers, PhoneBurner delivers 100% delay-free connections with no awkward pause. Conversations start off with promise, not hangups.

- Call 60-80 contacts per hour, per agent
- Instantly leave voicemails
- Send 1-touch emails
- Automate workflows and call logging
- Record and transfer calls
- Access reporting and analytics
- Intelligently distribute leads
- Dial from local Caller IDs
- Get free white-glove onboarding

Scales to any size team with no contracts, no setup fees, and no per minute charges. Start a free trial without a credit card.

6.) 
PrimoDialler

Predictive Dialler
A predictive dialler is an outbound call system that automatically dials from a list of telephone numbers. Also known as Power or Auto dialers it will automatically help agents make more calls, generate higher rates of connections, increase conversions, manage voicemail, no-answers and disconnected numbers.

We’ve made it easy to get started, we offer packages to best suit your needs and don't tie you into long term contracts. Don't take our word for it take out a no-commitment free trial!

7.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
The InterDialog Dialer is an independent & intelligent auto dialer software that controls the outbound calls using various algorithms. This call center dialer works as Predictive Dialer Software, Progressive Dialer Software, Preview Dialer Software or Power Dialer Software based on the requirement of the process. It allows the system to create groups/caller lists and then dials out to multiple calling groups/lists at the same time, thus helping target a wider market segment in a shorter period of time.

The predictive dialer software and automatic dialer algorithms used by the InterDialog Dialer are designed to improve efficiency by lowering the wait time, the number of dropped calls and t...
(read more)
 

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