#contactcenterworld, @8x8

London, UK, Feb, 2022 -- 8x8, Inc. (NYSE: EGHT), an integrated cloud communications platform provider, announced that BDO deployed 8x8 XCaaS™ (eXperience Communications as a Service™) with 8x8 Voice for Microsoft Teams to enhance communication, collaboration, and customer engagement for its UK employees.

BDO, a global network providing tax, audit and assurance, and a range of business advisory services, needed a cloud communications solution capable of providing reliable global calling, regardless of where their staff was located, and to reduce escalating mobile phone bills. Further, BDO required a solution that would integrate with its existing Microsoft 365 suite of products to minimise IT administration and employee training costs, while still delivering a high level of service to customers.

With expert advice from IT consultant EveryCloud, BDO selected 8x8 XCaaS with 8x8 Voice for Microsoft Teams and 8x8 Contact Centre for Microsoft Teams, which is certified by Microsoft. By deploying 8x8, BDO now has a reliable, enterprise-grade global cloud telephony solution that allows its hybrid workforce to communicate, collaborate, and engage with colleagues and clients from anywhere, and on any device using the familiar Microsoft Teams interface.

"It became clear that we needed an enterprise-grade cloud telephony platform that could integrate with Microsoft Teams, and offer high-quality global calling in a seamless and cost-effective way. 8x8 provided everything we needed, helped reduce our mobile costs, and, as an added bonus, was one of the smoothest implementations I’ve ever witnessed," said Stuart Walters, Chief Information Officer at BDO. "Increasingly, the integrated cloud communications technology provided by 8x8 will help companies like ours better serve clients, and attract and retain employees to improve our competitive advantage."

"Hybrid and remote work has transformed the professional world, requiring enterprises to adapt and provide their employees with solutions that meet both business and personal requirements," said Jamie Snaddon, Managing Director, EMEA at 8x8, Inc. "Our Customer first culture allows us to strengthen our partnership with BDO and provide the smooth, cost-effective support they need while also enabling them to continue operating within the familiar Microsoft Teams user interface their employees have come to know and expect."

#contactcenterworld, @8x8

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com