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News : Be My Eyes Integrates Be My AI™ into its First Contact Center

#contactcenterworld, @Microsoft

San Francisco, CA, USA, Nov 15, 2023 - Be My Eyes is announcing the successful deployment of Be My AI™, a visual assistance tool powered by OpenAI’s GPT-4 vision model. Beginning this month, Microsoft Disability Answer Desk callers who are blind or low vision can now use Be My AI™ to handle all types of customer service calls, involving highly complex use cases on everything from Excel spreadsheet formulas and interpreting product instructions and diagrams, to rebooting a laptop or installing and updating software, and much more.

"Microsoft is proud to be the first company to integrate Be My AI™ into our customer service with the Disability Answer Desk. The integration of Be My AI™ creates an innovative, fast and efficient way for disabled customers to receive assistance from Microsoft"
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"Our new AI-powered accessible customer service model is producing remarkable results for not only one of the world’s largest and most innovative companies, but also for a community of blind and low vision consumers," said Mike Buckley, CEO of Be My Eyes. "Be My AI™ is the customer service gold standard for companies that want to assist blind and low vision consumers, and we are incredibly thankful to Microsoft for their leadership, willingness to partner on Accessible CX solutions and their help communicating the benefits of Be My AI™ to other enterprises so we can advance our mission to make the world more accessible."

"OpenAI is proud to work with Be My Eyes. They've used our AI models to significantly enhance the daily lives of people with low vision or blindness," said Brad Lightcap, COO at OpenAI. "Their commitment to making technology more accessible showcases a remarkable blend of empathy and innovation, underscoring the potential of AI when directed by an understanding of community needs. We’re glad to see By My Eyes deploy ‘Be My AI™’ successfully."

With the new addition of Be My AI™ at the front end of the experience, blind and low vision consumers can receive rapid, automated support for Microsoft-related products and services through AI-based natural language conversations. Be My AI™ can also provide contextual, advice-based guidance on the request at-hand.

"Microsoft is proud to be the first company to integrate Be My AI™ into our customer service with the Disability Answer Desk. The integration of Be My AI™ creates an innovative, fast and efficient way for disabled customers to receive assistance from Microsoft," said Jenny Lay-Flurrie, Microsoft’s Chief Accessibility Officer. "By combining Microsoft's expertise and the innovative solutions from Be My AI™, we are empowering independence for people with disabilities."

"The large and growing number of blind and low vision people globally, roughly equivalent to the population of the United States, means every company, non-profit, academic institution, and public sector organization has both a moral and business imperative to better serve our community," said Mark Riccobono, President of the National Federation of the Blind. "The deep commitment of Be My Eyes to have their product development driven by the lived experience of blind people is truly transformative. As a result, Be My AI™ is one of the most exciting technological assistance solutions we have ever evaluated, and given the initial results in the customer service environment, which has historically been a significant source of frustration for blind consumers, we encourage every organization to evaluate this remarkable tool as an important option."

#contactcenterworld, @Microsoft

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Be My Eyes:
Launched in 2015, Be My Eyes has created a global community that connects people who are blind or have low vision with volunteers or company representatives. On the app, volunteers assist blind and low vision users through a live video connection and work together to tackle inaccessible parts of life. With the ‘Specialized Help’ feature, blind and low vision users can connect with company representatives for accessible customer support.
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About Microsoft:
Company LogoAt Microsoft, we're motivated and inspired every day by how our customers use our software to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what's most important to them. We are committed long term to the mission of helping our customers realize their full potential. Just as we constantly update and improve our products, we want to continually evolve our company to be in the best position to accelerate new technologies as they emerge and to better serve our customers.
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Today's Tip of the Day - Make Self Service A Breeze

Read today's tip or listen to it on podcast.

Published: Thursday, November 16, 2023

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2024 Buyers Guide Telecoms

 
1.) 
Cloudonix

Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team.

2.) 
PRILINK

Demarc Network Traffic Monitor
A lightweight Network Traffic Monitor that privides real-time traffic alerts and tracks all IP and SIP endpoints at Demarc. It analyzes mirrored SIP Trunk and Internet traffic in real-time and compiles Network Traffic Analytics (NTA) for all endpoints giving daily network traffic telemetry, most active endpoint summary, endpoint search table and more.

3.) 
Scopserv Integrated Services

ScopTEL IP PBX
The ScopTel IP PBX solution is a distributed software application
that can be installed on both virtual and physical servers, thus
offering a multitude of architectural designs from premise-based
servers to a centralized data center (DC) hosted WAN
environment. The application is distributed as an ISO which
includes the customized Linux operating system

4.) 
Televergence

Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.
 

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