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News : BEarena and CCNA Team Up for Relationships Australia’s Digital Transformation
Sydney, Australia, Sept 6, 2016 -- Nutanix implementation partner, BEarena, and Avaya partner, CCNA, have teamed up and pooled their virtualisation expertise in a bid to help not-for-profit counselling organisation, Relationships Australia New South Wales (RANSW), undergo a major digital transformation.
The aim behind the transformation was to give the organisation the ability to provide its counselling services anytime, anywhere, while maintaining the anonymity of its clients and protecting their sensitive information.
The project saw BEarena implement the Nutanix Enterprise Cloud Platform, running the native Nutanix AHV hypervisor. The Nutanix solution was chosen to create a secure, on-premise Cloud environment that could deliver critical applications through Citrix's XenDesktop virtual desktop infrastructure.
The project also saw CCNA (Converged Communication Network Applications) implement Avaya’s IP Office Server Edition. This Nutanix/Avaya combination provided support to help protect the organisation’s customer data and secure Avaya’s contact centre and video conferencing platforms.
"Security is paramount to everything we do – our clients trust us to help them in a safe environment," RANSW head of technology, Mark Hindle, said.
"The Nutanix and Avaya technologies create that safe environment so our counsellors can interact with their clients while ensuring their confidentiality.
"Nutanix and Citrix keep all data private so there’s no risk of that sensitive information leaking, while Avaya allows our staff to deliver support to people when and where they need it," he said.
"We knew that the organisation would have individuals looking to keep their information confidential and only talk to a particular person," he told ARN. "We were able to set up the Avaya system with database interaction that routed calls to the appropriate people."
"Future scalability had a lot to do with it," Sims said. "The organisation wanted a fully virtualised solution that was scalable. The IP Office Server Edition scales out to more than 4000 users. Additionally, the virtualised infrastructure made it very easy to implement; it’s definitely future proof. There’s no need to replace hardware, as it will all be upgraded with software."
Posted by Veronica Silva Cusi, news correspondent
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Published: Wednesday, September 7, 2016