News : Bed Bugs Found at Portsmouth 911 Call Center
Portsmouth, VA, USA, April 4, 2016 -- For the second time since 2014, a bed bug infestation forced the city to clean out the Emergency Communications Center.
13News Now obtained photos recently taken of a dispatcher with bite marks up and down her arms and legs. Another picture appeared to be a bug in the office.
The dispatcher wanted to remain anonymous in fear of being disciplined for speaking about the bugs.
Some dispatchers found the bugs to be disgusting and a distraction from doing their jobs properly, according to the source.
Exterminators were hired by the city to treat the call center at 307 County Street on March 23, according to city spokeswoman Dana Woodson.
The infestation had been eradicated, Woodson said. The city signed a contract with the extermination company to maintain the building’s cleanliness twice a month.
....NOTE - content continues below this message
SPONSOR MESSAGE: INVITATION!
We invite you and your colleagues to take a couple of days out of your busy schedule to join us and the elite in the industry to listen to the NEXT GENERATION Contact Center & Customer Engagement Best Practices.
In 2014, the call center had to be relocated for crews to treat a bed bug infestation.
Workers back then were given a discount to have their homes treated as well to prevent the bugs from spreading.
It’s unclear whether workers this time around will receive help.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Play Your Agents Their Calls
Published: Wednesday, April 6, 2016
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in re...
|Genex Infosys Limited|
Genex Infosys is managed by a group of young and dynamic people having extensive knowledge and global exposure in the field of BPO and IT services. Genex is the largest BPO Company in Bangladesh is an...
Noble Systems Corporation is a global provider of contact center, workforce engagement, and analytics technologies, offering premise, cloud, and hybrid platforms. Noble Systems has been providing inno...
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud...