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News : Bedford County Opens Call Center for Coronavirus Resources

#contactcenterworld

Bedford County, VA, USA, March, 2020 -- "We together are stronger," said Bedford County Sheriff Mike Miller.

Miller's words are a beacon to the Bedford County community during the COVID-19 pandemic.

With cases in Virginia rising by the day, the county has started a new way to help both its police force and its citizens.

"The purpose of the call center is so that our local citizens through phone and email have an opportunity to seek either questions or resources, or people that wanna volunteer resources into our system," said Jack Jones, Bedford County Fire and Rescue chief.

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A new call center devoted to coronavirus-related inquiries is now open.

Manned by multiple county departments, it will be used as an asset for people who want to volunteer resources, or as a place for people to find resources.

The center will also help shift some weight off 911 operators.

It will separate emergencies from calls about the pandemic.

"And we need to take a burden off of our 911 operators because eventually these phone calls will go into 911. The idea is to keep 911 as an emergency line, so these are not emergency needs, it's needs that can be met with our community," said Robert Hiss, Bedford County administrator.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.wdbj7.com


About ContactCenterWorld:
Company LogoContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
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Today's Tip of the Day - 5 MORE Ways To Demotivate Staff

Read today's tip or listen to it on podcast.

Published: Thursday, April 2, 2020

Printer Friendly Version Printer friendly version

2020 Buyers Guide IVR

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.
PH: +34 952 667 511
 

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