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News : Bedford Police Introducing New Direct 911 System

#contactcenterworld

Bedford, MA, USA, May, 2018 -- Chief Robert Bongiorno is pleased to announce the Bedford Police Department has implemented a more modern system that will direct all wireless 911 calls dialed in town directly to the department’s dispatch center.

Bedford Police transitioned to the State 911 Department’s Wireless Direct program — a new system that will shorten public safety response times during emergencies.

Bedford Police will now receive all Verizon, AT&T, T-Mobile and Sprint 911 calls originating from cell phones geographically located in Bedford. Prior to this change, calls from mobile phones first went through a regional call center. The change reduces the amount of time it takes to initiate a police, fire or emergency medical response while only slightly increasing the department’s daily call volume.

"Research shows that decreasing the number of call transfers allows us to arrive at the scene of emergencies faster," said Bedford Police Department Lead

Emergency Communications Officer Jeffrey Vinciulla. "The seconds we save by using the new Wireless Direct program will make an impact on all who call 911, especially those facing life-threatening situations."

The Bedford Police Department is one of just a handful of police departments in the state to have made the switch to the wireless direct program. It will prove to be invaluable to keeping the community safe from its start.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: http://bedford.wickedlocal.com


Today's Tip of the Day - Recruiting The Right Staff

Read today's tip or listen to it on podcast.

Published: Friday, May 18, 2018

Printer Friendly Version Printer friendly version

2021 Buyers Guide Automation

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634

2.) 
Consilium Software

Consilium UniCloud™
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
(read more)
PH: (+61) 406 501 368

3.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390
 

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