Login to Network
YES PLEASEI want this offer
NO ThanksSkip this offer
#contactcenterworld, @talkdesk, @behaviorsignals
Los Angeles, CA, USA, May 19, 2020 -- Behavioral Signals, a provider in behavioral insights from voice tonality, announces the availability of its application, meilo, on Talkdesk AppConnectTM, a customer experience solutions marketplace that connects enterprises with applications, devices, and services to provide them the flexibility to rapidly expand their contact center capabilities. The partnership aims to provide easier access to the next generation analytics technology that measures and quantifies human emotions and behaviors to give businesses credible actionable information.
meilo, Behavioral Signals’ Emotion Recognition AI application, analyzes voice interactions, leveraging deep learning models to provide behavior-based, valuable business insights. The technology tracks how something is said, in addition to what is being said, outlining the emotions, intentions, state-of-mind, and behaviors of both agents and customers.
"Behavioral Signals excels at distinguishing signals in speech data, focusing on pitch and tonal variance of the audio instead of the actual words being spoken," says Rana Gujral, CEO at Behavioral Signals. "Traditional NLP is able to deduce ‘what’ is being said by first converting audio to text using an underlying ASR but our engine introduces the ability to understand ‘how’ something is being said without ever needing to convert the audio to text. Not only does this novel approach provide more accurate results but also delivers enhanced privacy of the actual conversation, both highly valuable assets a leading platform such as Talkdesk can benefit from."
"Talkdesk is driving the contact center industry forward with innovative solutions, providing companies the tools they need to make customer experience a competitive advantage," said Tiago Paiva, chief executive officer, Talkdesk. "We are excited to partner with Behavioral Signals for its valuable expertise and the addition of meilo to the AppConnect marketplace to strengthen the Talkdesk offering."
#contactcenterworld, @talkdesk, @behaviorsignals
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.einnews.com
About Talkdesk:
Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom, and Zumiez rely on Talkdesk to power their customer interactions.
Published: Wednesday, May 20, 2020
| 3.) |  Execute automated actions based on words spoken by your customer. Our intelligent word detection and transcription tools make it easier for you to decipher the content of your customer conversations and automate action based on those insights. Transform the audio of your calls into speaker-organized scripts so you can easily search your call log for specific words from a conversation, or automatically detect when words of intent are spoken by your customer. Listen in on and highlight common patterns in order to execute triggers to initiate a new action or workflow, such as emailing a manager if the word “cancel” is spoken on a call. You can also set up to automatically redact content from a transcript, such as sensitive health information transmitted on a call. PH: 8005771872 https://www.calltrackingmetrics.com/analytics-and-reporting/conversation-analytics/keyword-spotting/ |
| 4.) |  Daisee Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better. Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-... (read more) PH: +61404697151 |
| 9.) |  Voxjar Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform. - Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation. - AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale. - Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch. - Long term recording storage for historical analysis All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con... (read more) |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
