Los Angeles, CA, USA, May 19, 2020 -- Behavioral Signals, a provider in behavioral insights from voice tonality, announces the availability of its application, meilo, on Talkdesk AppConnectTM, a customer experience solutions marketplace that connects enterprises with applications, devices, and services to provide them the flexibility to rapidly expand their contact center capabilities. The partnership aims to provide easier access to the next generation analytics technology that measures and quantifies human emotions and behaviors to give businesses credible actionable information.
meilo, Behavioral Signals’ Emotion Recognition AI application, analyzes voice interactions, leveraging deep learning models to provide behavior-based, valuable business insights. The technology tracks how something is said, in addition to what is being said, outlining the emotions, intentions, state-of-mind, and behaviors of both agents and customers.
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"Behavioral Signals excels at distinguishing signals in speech data, focusing on pitch and tonal variance of the audio instead of the actual words being spoken," says Rana Gujral, CEO at Behavioral Signals. "Traditional NLP is able to deduce ‘what’ is being said by first converting audio to text using an underlying ASR but our engine introduces the ability to understand ‘how’ something is being said without ever needing to convert the audio to text. Not only does this novel approach provide more accurate results but also delivers enhanced privacy of the actual conversation, both highly valuable assets a leading platform such as Talkdesk can benefit from."
"Talkdesk is driving the contact center industry forward with innovative solutions, providing companies the tools they need to make customer experience a competitive advantage," said Tiago Paiva, chief executive officer, Talkdesk. "We are excited to partner with Behavioral Signals for its valuable expertise and the addition of meilo to the AppConnect marketplace to strengthen the Talkdesk offering."
Posted by Veronica Silva Cusi, news correspondent
Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom, and Zumiez rely on Talkdesk to power their customer interactions.
Published: Wednesday, May 20, 2020
|1.)||All Ears Ltd|
Freemate headsets, and sanitary solutions for headsets
Freemate headsets available, corded and wireless for telephony and USB. 3 year warranty compatible with all model phones. We supply accessories from downleads, USB leads, ear cushions, leatherettes and we service call centre headsets, these are sanitised and repaired or serviced as required.
We supply the corporate environment, Government departments, security, medical and professional offices and meet the needs of many of New Zealand's SOHO market.
We can even develop and create one-off solutions for those with mobility or disability limitations opening up a world of freedom in communications. And we like to have fun on the journey.
Smith Corona Headsets
3 year warranty compatible with all model phones. Accessories also available. Cords, earpads, etc all factory direct pricing
Since 1998 Headsets123 has been supplying Call Center Grade corded phone headsets, wireless headsets, headset telephones and a wide range of headset accessories to accommodate Medical, Insurance, Financial offices and large Call Centers environments offering you value, comfort, flexibility and increased productivity in your day to day business.
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Jabra is a leader in engineering communications and sound solutions – innovating to empower both consumers and businesses. We are committed to letting people hear more, do more, and be more than they ever thought possible. Through sound and video, we help transform lives. Jabra engineering excellence leads the way, building on 150 years of pioneering work. This allows us to create integrated headsets and communications tools that help professionals work more productively; wireless headphones and earbuds that let consumers better enjoy calls, music, and media; and pioneering video conferencing solutions, enabling seamless collaboration between distributed teams. Jabra employs approx. 1,400 people worldwide
Based in Dorset, England, JPL designs and manufactures innovative professional telecom headsets. We have a wide range of professional telecom and call centre use headsets in wired, wireless DECT and Bluetooth styles.
Making sure that your customer’s voice can be heard is vital. JPL Telecom ensures that your customer’s experience is first-class. All headsets have our Surround Shield™ noise cancellation to make certain your customer only hears what you want them to hear. Comfortable and attractively designed headsets are built to withstand the constant use in any call centre environment.
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|7.)||Unicom Services Ltd.|
Contact center headsets and conference solutions
Unicom Services Ltd. is a distributor of professional headsets and communication solutions for all possible applications.
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|8.)||Xiamen Mairdi Electronic Technology Co., Ltd|
Call Center Headsets
Mairdi is a professional call center headsets maker in China. We've designed, produced and exported professional communication headsets for 16 years. Our headsets were exported to over 120 countires in the world.
Our headsets are widely compatible with nearly all IP Phones, desk phones, PC and mobiles. They are all noise cancelling and with built-in hearing protection technology. Our headset accessories are Plantronics or Jabra compatible. All the headsets and accessories are CE,FCC, RoHS certificated.