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News : Behavioral Signals Joins Talkdesk AppConnect to Provide Emotion Recognition AI App

#contactcenterworld, @talkdesk, @behaviorsignals

Los Angeles, CA, USA, May 19, 2020 -- Behavioral Signals, a provider in behavioral insights from voice tonality, announces the availability of its application, meilo, on Talkdesk AppConnectTM, a customer experience solutions marketplace that connects enterprises with applications, devices, and services to provide them the flexibility to rapidly expand their contact center capabilities. The partnership aims to provide easier access to the next generation analytics technology that measures and quantifies human emotions and behaviors to give businesses credible actionable information.

meilo, Behavioral Signals’ Emotion Recognition AI application, analyzes voice interactions, leveraging deep learning models to provide behavior-based, valuable business insights. The technology tracks how something is said, in addition to what is being said, outlining the emotions, intentions, state-of-mind, and behaviors of both agents and customers. 

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"Behavioral Signals excels at distinguishing signals in speech data, focusing on pitch and tonal variance of the audio instead of the actual words being spoken," says Rana Gujral, CEO at Behavioral Signals. "Traditional NLP is able to deduce ‘what’ is being said by first converting audio to text using an underlying ASR but our engine introduces the ability to understand ‘how’ something is being said without ever needing to convert the audio to text. Not only does this novel approach provide more accurate results but also delivers enhanced privacy of the actual conversation, both highly valuable assets a leading platform such as Talkdesk can benefit from."

"Talkdesk is driving the contact center industry forward with innovative solutions, providing companies the tools they need to make customer experience a competitive advantage," said Tiago Paiva, chief executive officer, Talkdesk. "We are excited to partner with Behavioral Signals for its valuable expertise and the addition of meilo to the AppConnect marketplace to strengthen the Talkdesk offering."

#contactcenterworld, @talkdesk, @behaviorsignals

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.einnews.com


About Talkdesk:
Company LogoTalkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom, and Zumiez rely on Talkdesk to power their customer interactions.
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Today's Tip of the Day - A Nice Treat

Read today's tip or listen to it on podcast.

Published: Wednesday, May 20, 2020

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2020 Buyers Guide Automation

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634
 
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