News : Belarus’ Customs to Offer 24/7 Call Center Services
May 3, 2014 – The State Customs Committee of Belarus is going to open a call center that will work round the clock on 5-31 May for the sake of informing individuals and corporations about the procedures involved in the transportation of commodities and vehicles across the customs border of the Customs Union for the duration of the ice hockey world championship.
The piece of news was revealed by Deputy Chairman of the State Customs Committee Sergei Borisyuk before the session of the Committee’s board on 3 May. The session was supposed to discuss the preparedness of the customs authorities to provide smooth border crossing experience to hockey championship teams and fans, BelTA has learned.
According to Sergei Borisyuk, for the duration of the championship designated officers will be available 24/7 for the sake of resolving any issues involved in the crossing of the state border in a promptly and comprehensive manner. The officers also have access to video surveillance systems at automobile border checkpoints and to the relevant Internet resources that can be used to assess the situation in bordering territories, too, said the official.
The SSC Deputy Chairman remarked that every automobile border checkpoint has about 50 video cameras. The video data is fed in real time to the customs service operations center where call center officers process it. "The video surveillance system is an auxiliary instrument used to verify actions of customs personnel. The data can be used to control and forecast the development of the situation," said Sergei Borisyuk.
Call center officers speak several foreign languages (English, German, and French), have mastery of the legislation base and have access to information phones and materials. The hotline offers consultations about customs laws 24/7. Anyone, who arrives in Belarus by road, by rail, or by air, can contact the call center.
The SSC Deputy Chairman said he believes that constant monitoring and the adoption of preventive measures will allow properly carrying out the missions assigned to the customs service for the duration of the ice hockey world championship.
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