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News : Belfast Communications Firm Partners with firmus energy

#contactcenterworld, @BarclayComms

Belfast, Northern Ireland, June, 2022 -- Barclay Communications, a business mobile, landline and IT provider, has partnered with natural gas company firmus energy to bring a brand new service to its entire team.

The partnership will see firmus energy become the first business in Northern Ireland to provide a Gamma contact centre. It follows on from another three-year contract between the companies.

The Horizon Cloud Gamma Centre will allow firmus energy to engage with customers more easily and simplify customer interaction in what is one of the industry’s most complete business phone systems.

The Horizon Cloud Gamma Centre took 10 weeks to become fully operational and will mark a first for Northern Ireland. It gives the energy provider’s customers a whole new omni-channel experience in a time of digital evolution.

Speaking about the partnership, Britt Megahey, Managing Director, Barclay Communications said:

"We are delighted to partner with firmus energy on what is a real communications transformation. It is proof of firmus energy’s commitment to its customers that they have invested in the new system for its contact centre allowing the company to be at the forefront of its field.

"Gamma Contact Centres offer customers an experience unlike any other. It’s a convenient advanced response to a fast moving world.

"Our teams are really passionate about customer experience. We assigned a Project Management team who operated on-site to support the rollout alongside a team of engineers. Prior to install, the system was discussed extensively and pre-built in a trial phase which ensured a really smooth transition."

Niall Martindale, Interim Managing Director at firmus energy, added:

"We wanted a telephone solution that would enable our team to work effectively from home whilst making sure quality standards remained as high as ever. Our customer services team are the centre focus for inbound and outbound customer queries so it is essential they have a system that gives them the same capability as they would have working from the office.

"As we now live in a hybrid working environment, this new system gives us flexibility and ensures we continue to offer a premium service to our valued and prospective customers.

"The Barclay Communications team has been fantastic to deal with, showing real expertise from start to finish. We are very pleased to be partnered with a provider that not only offers a robust and reliable solution, but exceptional customer service."

Joseph Manning, Regional Sales Manager at Gamma says, "Barclay has always pioneered the Gamma vision. They are the fastest growth Platinum Partner throughout the channel and achieve phenomenal growth year on year through the extensive range of Gamma products. The team share the same vision to deliver the best possible solutions and has adapted quickly to the ever-changing market. We were delighted to see one of our flagship products complement two fantastic organisations in Barclay Communications and firmus energy.

#contactcenterworld, @BarclayComms

Posted by Veronica Silva Cusi, news correspondent
Source: https://lovebelfast.co.uk


Today's Tip of the Day - Utilize Time & Money Saving Tools

Read today's tip or listen to it on podcast.

Published: Friday, June 3, 2022

Printer Friendly Version Printer friendly version

2024 Buyers Guide Consultancies

 
1.) 
Mpathy Plus

Mpathy Plus transform service, improve performance and provide operational support. We work in all areas of customer service and contact centres from initial strategy, feasibility studies, business cases, project management through to operational reviews, resource planning etc. We are independent and have vast experience of implementing, managing and changing contact centres and the customer experience.

2.) 
PCA Advisors Ltd

Contact Center Sales - growth and marketing strategies
I work with contact centers to position their companies to take advantage of opportunities that exist for them. We also work with their existing sales team to improve their communication and hunting skills. 'Growth' is our greatest ability.

3.) 
Vads

PT VADS Indonesia provides consultancies with trainers, modules, a development programs for individuals and/or teams. Types of consultancies provided by PT VADS: Knowledge Process, Transformation Consultancy, Customer Services, Contact Center, Leadership, Interpersonal Development, Motivation, Training for Trainers and Digital Marketing.

4.) 
SCC Services Group

Contact Center Operations Performance Management
In today’s competitive business environment, contact center and marketing professionals are constantly challenged to manage a growing business, achieve superior performance levels and at times are asked to support services and products that are becoming more complex.

Faced with this reality, the consulting disciplines that SCC Services Group focuses on are operations management and service delivery excellence in the customer service, contact center and brand marketing arenas.

Our consulting practice puts emphasis on:

- Contact Center Operational Assessments
- Human Capital Management
- Organizational Structure
- Brand Marketing
- Strategic Planning
- Sales and Customer Care Tra...
(read more)

5.) 
The Taylor Reach Group

Established in 2003, The Taylor Reach Group is an award winning, call, contact centre and customer experience consulting and advisory firm. The company is based in Toronto and has offices in New York, Atlanta, Washington, Ottawa, London, Bangalore, Hong Kong and Beijing. We are vendor agnostic and do not partner with technology or outsource agencies. The only one who pays us are our clients. Each of our consultants possess a minimum of 20 years of ‘hands-on’ call/contact center operational management experience. We do not sell the pyramid, the seasoned experts you deal with through the sales process are the same people who will complete your project.
Taylor Reach has worked with contact cen...
(read more)
 

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