Belfast, Northern Ireland, Oct, 2022 -- The Better UK Customer Service Centre has handled over 400,000 customer queries since opening in Lanyon View a year ago.
The social enterprise behind Belfast’s Better leisure centres has created over 70 jobs in the city through the establishment of a UK wide Customer Service Centre in Belfast.
GLL, which operates 16 leisure centres in Belfast opened its customer service hub at Lanyon View in September 2021, creating an initial 55 roles.
The centre employs 53 customer service advisors, six team leaders and one customer service centre manager. Alongside these roles, all of which are new for NI, recruitment for an additional 15 customer service advisors is underway.
In total, the roles are delivering over £1.9m in annual salaries to the economy.GLL, which employs over 600 people locally, attributes this additional investment to NI’s rich talent pool and strong performance in the call centre industry.
The new venture complements the ongoing Leisure Transformation Programme in Belfast, a £105 million investment by Belfast City Council to get more people, more active, more often. This programme has delivered five new centres to date and will see doors open at the redeveloped Templemore Baths next year.
At the Customer Service Centre, the growing team has collectively talked on the phone with customers for over 19,000 hours and resolved over 65,000 email enquiries.
Posted by Veronica Silva Cusi, news correspondent
Published: Monday, October 3, 2022
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