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News : Belgium’s Memo Group Selects Sabio Group for Twilio Flex implementation

#contactcenterworld, @sabiosense, @twilio

London, UK, June 29, 2023 - Memo Group, Belgian contact centre providers, announced their partnership with Sabio Group, a global customer experience (CX) solutions provider, to support the implementation of their Twilio Flex solution.

The collaboration will see Memo Group leverage Sabio's CX technology expertise and consultancy services to ensure seamless integration and ongoing maintenance of its Twilio Flex solution.

Twilio Flex is a digital engagement centre for the entire customer journey—a sales tool for pre-purchase conversations, a cloud-based contact center, and an in-app digital concierge. Developed by Twilio, Flex provides businesses with the flexibility and scalability needed to deliver customer experiences across multiple channels.

As one of Twilio’s trusted development and CX consultancy partners for Europe, Sabio brings a wealth of experience in implementing and optimising the platform for businesses across various industries.

Michael De Decker, Strategic CEO at Memo Group, said: "Sabio Group is an outstanding technology partner for this project thanks to their extensive expertise in the contact centre space and their proven track record with Twilio Flex.

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"This is an exciting project for us at Memo Group as we look to take the next steps on our digital transformation journey and we are confident that Sabio’s support will enable us to deliver an unparalleled experience for both our clients and our contact centre advisors."

Wouter Bakker, Managing Director at Sabio Group, expressed his enthusiasm for the collaboration. He said: "One of the most pleasing things about this project was the close collaboration that both organisations demonstrated as we worked towards a common goal.

"Our specialists really got under the hood of the Memo Group to understand the business and identify exactly where we could bring value.

"With our support, Memo Group will be able to harness the full potential of Twilio Flex, unlocking advanced features such as AI-driven customer engagement, real-time analytics, and omnichannel communication. These capabilities will empower Memo Group to provide more personalised and efficient customer experiences, ultimately leading to increased customer satisfaction and loyalty."

Wouter added: "By combining the power of Twilio Flex with the expertise of Sabio, Memo Group is well-positioned to continue providing innovative and innovative le contact centre solutions to its clients in Belgium and beyond."

Veronica, Lumbreras, VP Flex EMEA at Twilio said: "This strategic partnership demonstrates the growing demand for flexible and digital customer engagement centre solutions.

"We are confident that our platform, combined with Sabio's expertise and Memo’s appetite for growth, will help Memo Group achieve its digital transformation ambitions and deliver exceptional customer experiences for its growing client base."

#contactcenterworld, @sabiosense, @twilio

Posted by Veronica Silva Cusi, news correspondent
Source: https://sabiogroup.com

About Sabio:
Sabio Group is a global digital experience transformation services provider with major operations in the UK (England and Scotland), Spain, France, Netherlands, Denmark, Malaysia, Singapore, South Africa and India. The Group delivers solutions and services that seamlessly combine digital and human interactions to support outstanding customer experiences. Through its own technology, Sabio helps organisations optimise their customer journeys by making better decisions across their multiple contact channels.

About Twilio:
Create and scale voice, VoIP and SMS text messaging applications with a cloud platform.

Read today's tip or listen to it on podcast.

More Editorial From Sabio

Published: Friday, June 30, 2023

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2023 Buyers Guide
Get Listed
Recording

1.)

Premium Listing

Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.)

ASC

ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.

neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.

3.)

Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.

4.)

Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.

5.)

Numonix

IXCloud
Numonix's IXCloud is one of the first fully managed compliance recording solutions for Microsoft Teams. IXCloud securely records, stores and analyzes interactions in the cloud without physical or virtual servers. As a fully managed Azure-based, Software-as-a-Service cloud interaction recording solution, IXCloud takes interaction capture into the future. It enables instant and elastic scalability to support business growth and provides the necessary tools to enhance business performance while maintaining compliance. IXCloud redefines versatility with its OpenAPI framework that enables application development. Companies and third-party developers benefit from IXCloud native capture technology, whether it be integrating with internal systems or building a third-party application.

6.)

Nuxiba Technologies

CenterWare
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.

Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.

Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!

7.)

OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.

8.)	PCS Software PCS GD Call recording solution fully integrate to all main pbx solutions.

9.)

Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS enables organizations to adhere to all compliances with its inbuilt call recording software and also has an option for screen recording. With centralized repository of all voice logs, its easy to maintain & retrieve all voice files and have a central control in case of multiple branches set up.