News : Bell Mobility Lays Off Dorval Workers, Mum on Numbers
Dorval, Quebec, Canada, May 5, 2016 -- Bell Mobility has laid off workers at its call centre on Montreal's West Island, but it's refusing to say how many people have lost their jobs.
In a statement released Thursday afternoon, the company said it was consolidating work in its call centres across Canada, and its Dorval location was among those affected.
According to Bell, investments in customer-service technology have allowed more and more customers to manage their accounts online or through their phone, reducing the need for call centres.
"The high reliability of our networks and products like Fibe TV are also reducing service call volumes," the company's statement reads.
Workers just got a raise.
The announcement of job losses caught employees at the call centre by surprise.
"We had a raise a month ago," said one worker, who asked not to be identified.
"Now we are outside. It is, like, a shock for me. I could not believe it could happen in this way."
The worker said his department of around 80 people was called into a meeting at about 1 p.m. and all were informed they no longer had jobs.
They were given 30 minutes to leave the building. The company offered them three months' severance pay but also asked them to sign confidentiality agreements.
Even those workers who hadn't lost their jobs were reluctant to speak to reporters, fearing they would face repercussions from the company.
Bell Mobility declined to answer inquiries from CBC News about how many people were laid off.
"None of the work is going offshore," the company said in its statement.
Bell Mobility is a subsidiary of BCE Inc.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - First Call Completion
About Bell Mobility:
Bell Canada provides connectivity to residential and business customers through wired and wireless voice and data communications, high speed and wireless Internet access, IP-broadband services, e- business solutions, local and long distance phone and directory services. Bell Canada is owned by BCE Inc. of Montreal (80%) and by SBC Communications Inc. of San Antonio, Texas (20%).
Published: Monday, May 9, 2016