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News : Beltel Integrates Altitude uCI Contact Center and Microsoft CRM Solutions
Moscow, Russia, Oct 14, 2014 -- Altitude Software, a provider in unified customer interaction solutions, and Beltel, a systems integrator in Russia, announced the integration of the contact center and CRM system of IC Transneft, the insurance company of the Oil Transporting Joint-Stock Company Transneft.
Transneft is a Russian state-owned transport monopoly and provides social services and manages insurance coverage to the families of employees.
The Altitude uCI powered IC Transneft contact center handles all voice interactions, including sales campaigns and information requests, as well as receiving and processing complaints and other requests. The Altitude uCI solution was customized to serve the specific business needs and requirements of Transneft.
In 2014, IC Transneft implemented a comprehensive customer relationship management system, based on Microsoft Dynamics CRM, to serve new customer loyalty programs. The next step, now completed, was the integration of the contact center with the CRM system.
Posted by Veronica Silva Cusi, news correspondent
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About Altitude Software:
Altitude Software is a privately-owned, independent company, and a technology provider in contact center solutions, with its Unified Customer Interaction(uCI) product line. Founded in 1993, Altitude Software has a worldwide presence with more than 17 local offices and 100 partners. Altitude helps leading organizations to improve their relationship with customers, handle mission critical business processes, develop new communication channels, reduce operating costs, ensure legislation compliance, and achieve excellence in customer interaction.
Beltel offers a wide range of high-quality IT products, engineering and security systems and services to clients in the financial sector, hospitality, energy, and retail, among others.
Published: Thursday, October 16, 2014