Scottsdale, AZ, USA, Nov 3, 2016 -- For the eighth year in a row, the McKesson Specialty Health Reimbursement, Access & Safety Services Solution Center has been certified as a Center of Excellence by BenchmarkPortal, a call center research and consulting organization.
BenchmarkPortal uses a rigorous benchmarking process to award the Center of Excellence designation to customer service call centers that are ranked in the top ten percent of call centers surveyed. Call centers are judged against a balanced scorecard of metrics for efficiency and effectiveness drawn from the world’s largest database of quantitative data audited and validated by researchers from BenchmarkPortal. Call centers earn the award by demonstrating superior performance for both cost-related and quality-related metrics when compared to industry peers.
"We are honored to once again receive this prestigious certification that recognizes us as a leader in the call center industry," said William Nolan, vice president & general manager, Reimbursement, Access & Safety Services, McKesson Specialty Health. "We are always excited to receive definitive proof that we have achieved certain high levels of performance, cost efficiency and customer satisfaction from a highly credible organization like BenchmarkPortal. I congratulate all of our employees whose continued dedication to service excellence has made this award possible year after year."
"Earning this prestigious award for the eighth consecutive year is a remarkable achievement and a great source of pride to our organization," said Jennifer Lasky, director, Reimbursement Operations, Reimbursement, Access & Safety Services, McKesson Specialty Health. "Our ongoing commitment to world-class, cost-effective service solutions has resulted in above-industry averages year after year, positioning us as one of the best call centers in the nation."
Posted by Veronica Silva Cusi, news correspondent
About McKesson Specialty Health:
McKesson Specialty Health, a division of McKesson Corporation, empowers the community patient care delivery system by helping community practices advance the science, technology and quality of care. Through innovative clinical, research, business and operational solutions facilitated by integrated technology systems, we focus on improving the financial health of our customers so they may provide the best care to their patients.
BenchmarkPortal is the source for Contact Center best practices with our Benchmarking, Education and Consulting services. Our mission is to help you run your center more efficiently and effectively. We are still continually growing our database, already the world's largest, for call center metrics by conducting data drives twice a year to have the most up to date information in the industry.
Published: Monday, November 7, 2016
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