News : BenchmarkPortal Joins NICE inContact DEVone Developer Program Adding Automated Benchmarking to CXexchange Marketplace
Salt Lake City, UT, USA, Sept, 2017 -- NICE inContact (Nasdaq:NICE) announced that BenchmarkPortal has joined the DEVone developer program and has automated benchmarking products available on CXexchange marketplace. Products on CXexchange are designed to integrate with NICE inContact CXone™.
BenchmarkPortal's iBenchmark offering provides automated benchmarking that augments CXone reporting capabilities with regular updates of key performance metrics that managers use for measuring their operational progress and their competitive position.
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"We are very excited for this partnership with NICE inContact and being part of CXexchange," said Bruce Belfiore, BenchmarkPortal CEO. "Our technology helps customers obtain vital benchmarking data, and, by including seasoned professionals as part of the offering, we provide a level of service and business intelligence found nowhere else. iBenchmark relies on our patented technology, and is now integrated with CXone."
Paul Jarman, CEO, inContact:
"CXone is an open technology platform allowing companies like BenchmarkPortal to provide innovations to all of inContact's end users. Having products readily integrate with CXone, like iBenchmark, provide value-added services to help contact center operations improve competitive positions. We welcome Benchmark Portal as part of the CXexchange marketplace."
#contactcenterworld, @inContact, @BenchmarkPortal
Posted by Veronica Silva Cusi, news correspondent
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About NICE inContact:
inContact, Inc. provides on-demand customer contact center platforms to approximately 650 contact centers across the globe. With its roots in telecommunications and network infrastructure, inContact is unique in its offering because it combines a powerful connectivity backbone with a world-class software platform. The inContact platform includes: a powerful Automated Call Distributor (ACD) with skills-based routing, Computer Telephony Integration (CTI), Interactive Voice Response (IVR) with speech recognition, an innovative online hiring solution, an eLearning application, workforce management functionality, and a customer feedback and survey solution.
BenchmarkPortal is the source for Contact Center best practices with our Benchmarking, Education and Consulting services. Our mission is to help you run your center more efficiently and effectively. We are still continually growing our database, already the world's largest, for call center metrics by conducting data drives twice a year to have the most up to date information in the industry.
Published: Wednesday, September 20, 2017
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