JOIN US AND HEAR BEST PRACTICES
At the 2019 NEXT GENERATION Contact Center & Customer Engagement events - Click here to book now
News : BenchmarkPortal Joins NICE inContact DEVone Developer Program Adding Automated Benchmarking to CXexchange Marketplace
Salt Lake City, UT, USA, Sept, 2017 -- NICE inContact (Nasdaq:NICE) announced that BenchmarkPortal has joined the DEVone developer program and has automated benchmarking products available on CXexchange marketplace. Products on CXexchange are designed to integrate with NICE inContact CXone™.
BenchmarkPortal's iBenchmark offering provides automated benchmarking that augments CXone reporting capabilities with regular updates of key performance metrics that managers use for measuring their operational progress and their competitive position.
Sponsor message - content continues below this message
Employee Engagement Awards NOW OPEN!
Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!
Content continues ….
"We are very excited for this partnership with NICE inContact and being part of CXexchange," said Bruce Belfiore, BenchmarkPortal CEO. "Our technology helps customers obtain vital benchmarking data, and, by including seasoned professionals as part of the offering, we provide a level of service and business intelligence found nowhere else. iBenchmark relies on our patented technology, and is now integrated with CXone."
Paul Jarman, CEO, inContact:
"CXone is an open technology platform allowing companies like BenchmarkPortal to provide innovations to all of inContact's end users. Having products readily integrate with CXone, like iBenchmark, provide value-added services to help contact center operations improve competitive positions. We welcome Benchmark Portal as part of the CXexchange marketplace."
#contactcenterworld, @inContact, @BenchmarkPortal
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Minimum Recruitment Standards
More Editorial From NICE inContact
About NICE inContact:
NICE inContact CXone™ is a unified cloud customer experience platform. CXone combines Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact’s solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. NICE inContact’s DEVone developer program is the industry’s largest partner ecosystem, providing applications from partner companies on the CXexchange marketplace that are designed to integrate with CXone.
BenchmarkPortal is the source for Contact Center best practices with our Benchmarking, Education and Consulting services. Our mission is to help you run your center more efficiently and effectively. We are still continually growing our database, already the world's largest, for call center metrics by conducting data drives twice a year to have the most up to date information in the industry.
Published: Wednesday, September 20, 2017
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected custom...
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications an...
Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interact...
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any locati...