#contactcenterworld, @inContact, @BenchmarkPortal

Salt Lake City, UT, USA, Sept, 2017 -- NICE inContact (Nasdaq:NICE) announced that BenchmarkPortal has joined the DEVone developer program and has automated benchmarking products available on CXexchange marketplace. Products on CXexchange are designed to integrate with NICE inContact CXone™.

BenchmarkPortal's iBenchmark offering provides automated benchmarking that augments CXone reporting capabilities with regular updates of key performance metrics that managers use for measuring their operational progress and their competitive position.  

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"We are very excited for this partnership with NICE inContact and being part of CXexchange," said Bruce Belfiore, BenchmarkPortal CEO. "Our technology helps customers obtain vital benchmarking data, and, by including seasoned professionals as part of the offering, we provide a level of service and business intelligence found nowhere else. iBenchmark relies on our patented technology, and is now integrated with CXone."

Paul Jarman, CEO, inContact:

"CXone is an open technology platform allowing companies like BenchmarkPortal to provide innovations to all of inContact's end users. Having products readily integrate with CXone, like iBenchmark, provide value-added services to help contact center operations improve competitive positions. We welcome Benchmark Portal as part of the CXexchange marketplace."

#contactcenterworld, @inContact, @BenchmarkPortal

Posted by Veronica Silva Cusi, news correspondent
Source: Nice

About NICE inContact:
NICE inContact CXone™ is a unified cloud customer experience platform. CXone combines Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact’s solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. NICE inContact’s DEVone developer program is the industry’s largest partner ecosystem, providing applications from partner companies on the CXexchange marketplace that are designed to integrate with CXone.
       

About BenchmarkPortal:
BenchmarkPortal is the source for Contact Center best practices with our Benchmarking, Education and Consulting services. Our mission is to help you run your center more efficiently and effectively. We are still continually growing our database, already the world's largest, for call center metrics by conducting data drives twice a year to have the most up to date information in the industry.
         

Published: Wednesday, September 20, 2017

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