News : Benefits Outsourcing Contract Extended
London, UK, May 29, 2015 -- A London council has extended a 10 year outsourcing contract for revenue collection and benefit assessment services for another 30 months.
Liberata originally won the contract, covering administration and call centre functions for London Borough of Hounslow, from incumbent Serco in 2005.
The extension will see Liberata oversee the digital transformation of the services as the council looks to enable greater self-service and automation of business processes.
Councillor Theo Dennison, the council’s cabinet member for finance and citizen engagement, said: "The extension of the contract will streamline administrative services so we can save money for council taxpayers and free up funds for our priorities such as schools and care for older people."
The council said that it had saved money through the contract so far, using methods including improved debt profiling.
Vijay Chandiramani, chief operating officer of local government business process services at Liberata, said: "Local authorities continue to face the challenge of delivering greater efficiencies in response to tightening budgets, meaning service innovation is key.
"Our work with Hounslow is a great example of how we are using the know how we have collected from working in the revenue collection and benefits space to deliver a low risk, high value service."
Posted by Veronica Silva Cusi, news correspondent
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Liberata is a business process innovation company that helps customers reinvent complex services, transactions and processing.
About London Borough of Hounslow:
The London Borough of Hounslow is a London borough in west London. As well as the town of the same name, the borough includes Chiswick, Brentford and Feltham and Osterley Park, Syon House, Kew Bridge Steam Museum and Chiswick House.
Published: Monday, June 1, 2015
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