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EXECUTIVE MEMBER
Diana Syahriyanti
Contact Center Departement Head
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Vishala Raman
Head of Customer Care
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News : Benenden Health Selects Sabio Group to Support Migration to Cloud-based Contact Centre

#contactcenterworld, @sabiosense

London, UK, Dec 8, 2021 -- The UK-based firm will introduce SMS, screen sharing and Workforce Engagement Management (WEM) capability through its adoption of Genesys Cloud.

The project will benefit Benenden Health members by giving them the ability to contact Benenden Health through new methods such as SMS and screen sharing.

As a Genesys partner for more than two decades, Sabio will manage Benenden Health’s migration as well as provide ongoing managed services and customer success.

Chris Mullins, Head of IT at Benenden Health, said: "We required a partner to help deliver a Cloud Communications Platform for our contact centre operation.

"Having worked with Sabio already, we were fully aware of their expertise, in the wider contact centre industry, and were confident that they would be best placed to both deliver and support our migration to a cloud-based contact centre infrastructure.

"Sabio understood our existing challenges and advised us on solutions to enable us to capitalise on future opportunities through the capability of the Genesys Cloud infrastructure. We have every faith that they will deliver an outstanding service for our agents and members, enhancing both the agent and customer experience and helping Benenden Health cement its position as the leading private healthcare provider in the UK."

James Hughes, Group Head of Solutions at Sabio, said: "For more than 20 years, Sabio has been at the cutting edge of helping organisations support and maintain mission-critical contact centre and customer experience solutions, therefore being able to deliver best of breed customer experiences for our clients across multiple industries.

"We are absolutely delighted to have been chosen, once again, by Benenden Health – this time to support their journey to a cloud-based contact centre infrastructure through Genesys Cloud."

James continued: "We understand the challenges faced within the healthcare sector in the UK, as well as the wider UK itself. Benenden Health’s mission is to improve the nation’s health, making life better for its members and wider society by taking the strain off the NHS.

"This is, therefore, an exciting project for us to work alongside an ambitious, and growing, healthcare firm, helping Benenden Health take those first steps towards a digital transformation of its contact centre operation and wider customer experience."

#contactcenterworld, @sabiosense

Posted by Veronica Silva Cusi, news correspondent
Source: https://sabiogroup.com


About Sabio:
Company LogoSabio Group is a global digital experience transformation services provider with major operations in the UK (England and Scotland), Spain, France, Netherlands, Denmark, Malaysia, Singapore, South Africa and India. The Group delivers solutions and services that seamlessly combine digital and human interactions to support outstanding customer experiences. Through its own technology, Sabio helps organisations optimise their customer journeys by making better decisions across their multiple contact channels.
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Today's Tip of the Day - Customers Wary Of Fraud Calls

Read today's tip or listen to it on podcast.

Published: Friday, December 10, 2021

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2024 Buyers Guide Inbound Call Handling Services

 
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VADS Inbound Contact Center Services provide live operators who answer incoming calls as you would yourself. A team of professional script writers is available to help you script a greeting and experience programmers will set up a time and money saving program. Our unique approach to call center services is client-focused, and takes each project’s unique needs into account to our client’s satisfaction. We offer solution as part of our service to keep you in touch with your client and drive sales.

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