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News : Bengaluru: 40% Callers to Elders' Helpline Complain of Abuse by Relatives

#contactcenterworld

Bengaluru, India, June 15, 2022 -- About 40% of calls received by the Elders' Helpline in the city were about abuse perpetrated by family members, including children. Property-related disputes are the biggest contributors to elderly abuse, shows a study. The helpline (1090), set up as a joint venture by Nightingales Medical Trust and Bengaluru City Police, received 64,455 calls (389 related to property issues) between April 2017 and May 2022.

With World Elder Abuse Awareness Day to be observed on June 15, helpline operators expect to create more awareness on issues plaguing senior citizens. Besides abuse by family members, property-related problems caused due to conflict between senior citizens and third-parties were also common among the complaints landing at the helpline. Details of some of the cases fetched by TOI confirmed third-party involvement.

"It is tiresome to fight," said Chandran KNP, 67, who has been pursuing a case against alleged encroachers who sold a piece of land owned by him and now have encroached it. "It has been six years since I began the legal battle. I have no fear because I have everything to prove that the land belongs to me, but some neighbours in the area have managed to sell it and are consuming my time and energy at this stage of my life," he said.

About 80% of the complaints were related to abuse in the form of demand for money or property, harassment, neglect, ill-treatment, cheating, and exploitation.

"It is tiresome to fight," said Chandran KNP, 67, who has been pursuing a case against alleged encroachers who sold a piece of land owned by him and now have encroached it. "It has been six years since I began the legal battle. I have no fear because I have everything to prove that the land belongs to me, but some neighbours in the area have managed to sell it and are consuming my time and energy at this stage of my life," he said.

About 80% of the complaints were related to abuse in the form of demand for money or property, harassment, neglect, ill-treatment, cheating, and exploitation.

The city is home to roughly 9 lakh senior citizens and the helpline has registered 2.35 lakh elderly callers from the time it became operational two decades ago. It shows 1 out of 4 senior citizens in Bengaluru feel endangered or threatened. Sivakumar K, 73, owner of a flat in Ulsoor, said his apartment's common terrace has been encroached by the president and vice-president of the residents' welfare association. Even after winning his case in the Karnataka Appellate Tribunal, the authorities have not followed the judgment that called for demolition of the encroached property.

"Because their illegally built structure is above mine, my house has suffered damage and leakage. The president threatens those who take a stand due to his position at a taxation office. I have tried my best to get the authorities to act on the court's judgment but a BBMP employee has told me that his seniors are blocking the demolition," Sivakumar alleged.

The helpline has reportedly resolved 60% of the complaints it has received. "We first attempt at mediation and call both the parties to the office of a legal professional to reach a settlement. If those efforts go in vain, the judiciary is approached," Radha Murthy, managing trustee of Nightingales Medical Trust said.

Police intervention is also essential for resolving matters of physical abuse and extending emotional support to senior citizens. However, Sivakumar begged to question who will enforce the verdict of the court because in his case, even after winning the legal battle, he has not got justice.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://timesofindia.indiatimes.com


Today's Tip of the Day - Customer Feedback

Read today's tip or listen to it on podcast.

Published: Friday, June 17, 2022

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2024 Buyers Guide Telecoms

 
1.) 
Cloudonix

Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team.

2.) 
PRILINK

Demarc Network Traffic Monitor
A lightweight Network Traffic Monitor that privides real-time traffic alerts and tracks all IP and SIP endpoints at Demarc. It analyzes mirrored SIP Trunk and Internet traffic in real-time and compiles Network Traffic Analytics (NTA) for all endpoints giving daily network traffic telemetry, most active endpoint summary, endpoint search table and more.

3.) 
Scopserv Integrated Services

ScopTEL IP PBX
The ScopTel IP PBX solution is a distributed software application
that can be installed on both virtual and physical servers, thus
offering a multitude of architectural designs from premise-based
servers to a centralized data center (DC) hosted WAN
environment. The application is distributed as an ISO which
includes the customized Linux operating system

4.) 
Televergence

Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.
 

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