News : BeQuick Partners With Olark
DALLAS, TX, Nov 22, 2013 -- BeQuick Software, Inc., which delivers prepaid customer lifecycle and billing solutions to consumer-focused communications service providers, announces a partnership with Olark, a live chat application provider. Through integration with BeQuick's Fusion wireless billing software platform, MVNO and wireless carriers now have real-time communication options to support their own channel agents and CSRs with superior customer service.
The ability to live chat with customers and potential customers for sales and support, instead of navigating through an IVR system, is becoming a favorite communication channel for both customers and contact centers. For example, if an agent has a question during a subscriber sign up or other activities, a live chat session can provide access to quick answers to keep transactions running smoothly and efficiently.
For today's contact centers, online chat service options not only provide added convenience, but often result in decreased call volumes, as well as reducing costs associated with transactions.
"The ability to live chat and quickly reach an agent for answers provides our clients with an additional level of support that we had been found to be extremely cost-effective," says Sean Biganski, co-founder and CTO for BeQuick Software. "Our partnership with Olark lets us add a new feature to the Fusion suite of options that will enable our MVNO and wireless carrier customers to better communicate with their own customers and channel agents, enhancing customer acquisition and retention."
Posted by Veronica Silva Cusi, news correspondent
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About BeQuick Software:
BeQuick Software provides hosted billing and customer lifecycle solutions to consumer-focused communications service providers. Its industry-leading products are SAS 70 Type II certified. Founded in 2002, the company has more than a decade of success in helping loyal customers achieve unprecedented growth and profitability.
Published: Monday, November 25, 2013