News : BernCo 911 Call Center Faces Staff Shortage
Albuquerque, May 5, 2014 -- Bernalillo County Commissioner Debbie O’Malley will never doubt a rescue crew that says "seconds count."
"They make all the difference," said O’Malley, whose husband had a serious medical condition some years back that required a call to 911.
She recalled the medical crew’s response: "If they hadn’t gotten to him on time, they said it would have been fatal."
It’s part of the reason why she’s paying attention to the situation at the Bernalillo County’s Emergency Communications Center – the ECC.
"We’re down quite a few personnel," she said.
In fact, the ECC has a dozen vacancies for call handlers. With potentially two more on the way, nearly a third of the positions needed to fully staff the 911 call center are vacant.
Posted by Veronica Silva Cusi, news correspondent
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About Bernalillo County:
Bernalillo County is the most populous county in the U.S. state of New Mexico. As of the 2010 census, the population was 662,564.The county seat is Albuquerque, which is the most populous city in New Mexico.
Published: Wednesday, May 7, 2014