News : Best Contact Center Practices in Asia Pacific - Part 1
Singapore in June is the place to be for all those interested in hearing the latest and greatest best practices out there! All speakers run or are involved in running contact centers and the line up reads like the who's who of the industry in Asia Pacific
This is ContactCenterWorld.com's 9th event in the region and every year we receive rave reviews from amazed delegates who are tired of listring to sales pitches or from presenters who keep the good stuff and only share basic ideas that everyone already knows.
So, for those interested in learning great new ideas - some call them the 'secret sauce' - come and join this amazing event
The best from all over the region - we know they are the best as they had to qualify in our awards to even be considered a presenter! - include presenters from all different industry sectors including givernment!
Commenting on the event
We are incredibly proud of our contact centre and the staff that make it such an amazing work environment. We strive to be the best we can be every single day and this shines through with our fabulous customer service. We have an aspiration of theing the Number 1 contact centre in the world. We are proud to represent Australia and and the state of Queensland.
Anthony Clark, Director of Contact Centres - Smart Service Queensland - Queensland Government
It is an honor and pleasure to be selected for the 2014 Contact Center World Annual Awards as finalists for representation of the Asia Pacific region. We are excited to participate in the annual awards events in which the industry recognizes best-in-class initiatives from organizations in the BPO industry in our extremely competitive region. We look forward to the sharing of these best practices and look to demonstrate our capabilities, as well, in order to remain competitive for our clients' and their customers around the world."
Eric Paragas, COO - PCCW Teleservices Inc Philippines.
This is an amazing opportunity to listen and share best practices that really impact our business. For us its always about improving what we do and seeing other coutries and Contact Centres tell their story and achievements, its a bit like getting your xmas presents before xmas day. Ange and I are delighted to be attending the Singapore conference in 2014, we learnt so much last year and can't wait to be part of this years conference, we are looking forward to hearing all the presenters and experiencing the whole conference.
Janine Gibb, Contact Centre Manager - Livestock Improvement - LIC
For full details go to https://www.contactcenterworld.com/conferences/?confarea=APAC
Today's Tip of the Day - Keys To Technology
About Raj Wadhwani:
After leaving Kings College in London with a degree in Physics, Raj Wadhwani, President of ContactCenterWorld.com, spent his early years in a sales & marketing role with market leaders such as Unilever & Lafarge. In 1996 he set up his own call center consultancy & training company. Over the next 3 years his company won awards for customer care, he trained hundreds of managers from major corporations on how to manage their call centers and advised corporations on strategy & performance management. In 1999 he set up CallCenterWorld.com and changed the name to ContactCenterWorld.com in 2001
ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 170,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link https://www.contactcenterworld.com/register.aspx and start networking and learning best practices. Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center & Customer Engagement Best Practices.
Published: Thursday, April 24, 2014
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