News : Best Contact Centre Solution Win for Eckoh at CNP Awards
The CNP Awards are the awards honouring the companies, programs and solutions that have distinguished themselves in the Card-Not-Present space throughout the year. The CNP Awards took place on Thursday, 23 May, during the CNP Expo in San Francisco.
Eckoh’s entry for the Best Contact Centre Solution focused on Eckoh’s patented CallGuard solution that reduces the risk of fraud or the impact of a data breach. What makes it different is that it can completely de-scope a contact centre from the scope of a PCI DSS audit without changing any of the existing processes or providers the customer uses. This makes it quick to deploy and with almost no resource required from the customer’s IT team. What's more, the agents stay in contact with the caller throughout the process, even during the payment, and in our experience, this enhances customer satisfaction and reduces the handling time of the payment. This is why Eckoh’s customers love the solution.
What made Eckoh's entry the winning one was the elements of CallGuard and the calibre and size of customers with which the solution has been successfully deployed.
Ed Johnson, Chief Operating Officer, UK Division at Eckoh commented: "It's an excellent achievement for Eckoh to be recognised through this award. With CNP crime set to hit £680 million in the UK by 2020 it’s a timely reminder for businesses with Contact Centres of the growing risk of fraud. We know it's the best solution on the market because our customers tell us so. As the leading provider of Secure Payment solutions for contact centres in the UK, CallGuard can truly deliver not only PCI DSS compliance but a secure contact centre to reduce risk and enhance payment security."
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Eckoh is a global provider of Secure Payment and Customer Engagement solutions via our Eckoh Experience Portal as well as Third Party Support. We’ve an international client base and offices in the UK and US. We're providers in transforming contact centre operations by delivering customer experiences across every channel, boosting agent productivity, reducing operations costs and maximising payment security. We’ve over 20 years’ experience in contact centre technology solutions. Eckoh has been a PCI DSS Level One Service Provider since 2010.
Published: Tuesday, May 28, 2019
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